Information Management Shared Service Centre – Team Leader

Role & Responsibilities

The information Management Shared Service Centre (IM-SSC) Team Leader will lead a geographically disbursed team of Information Management (IM) Officers to oversee their contribution to Medair’s Global IM activities. The role will work closely with the IMpact Project Manager to ensure implementation of developed tools across all of country programs. The IM-SSC Team Leader will integrate and collaborate with Medair IM focal points; managing client relationships, scoping, consulting and IM tool implementation. The job holder will have a strong background managing IT Projects and ideally will also have experience working in Humanitarian or Development sectors – with all of the understanding of the difficulty of working in conflict and natural disaster situations.

Project Overview

Medair’s Global Support Office (GSO) provides operational guidance for country programs, along with technical and compassionate support for our relief workers. Within our GSO and affiliate offices, we are responsible for promoting the work of Medair to the world, raising and managing the funds needed to run our life-saving and sustaining programs, and recruiting international and GSO employees. Global ITS provides centralised governance, direction, innovation and support in the use of information technologies that amplify people to people strategy. Global ITS provides a centralised approach to ensure cost efficiency and integration, including country programs in strategic design of systems, and delivers services locally where practical to ensure that day-to-day needs of program colleagues are met. The IM-SSC is responsible for supporting projects by creating assessments and surveys, GIS maps, reports and dashboards for country programs that do not have the skill-set to create their own. The team is also responsible for training people in Medair’s programs, and for support and implementation of new toolsets as they become available.

Workplace & Working conditions

Field based position in Beirut, Lebanon.

Starting Date / Initial Contract Details

July 2023. Full-time, 12 months (renewable) contract.

Key Activity Areas

Team leadership/Line Management

• Line-manage IM Officers in the Shared Service Centre by providing guidance and timely feedback, and lead by example to demonstrate accountability and professionalism.
• Develop training and knowledge transfer plans so that members of team can grow in their roles and ensure proper coverage in case of staff absence or departure.
• In conjunction with Digital Transformation Manager, plan field trips for team members, and coordinate resources for short-term support to country programs where necessary.

Shared Service Centre

• Create a Global IM Community of Practice (CoP), and drive a pipeline of innovative ideas.
• Monitor work queues and allocate technical trouble-shooting resources according to Jira queue.
• Communicate regularly with country IM focal points to integrate and share innovative IM developments from these countries in the overall IM service plan.
• Work closely with the IMpact Project Manager to ensure new tools are received through the pipeline and plan to implement and maintain these solutions across country programs.
• Provide senior level IM Support to create assessments and surveys, GIS maps, reports and dashboards for country programs who do not have skill set to create their own. Design, develop and maintain Qlik, ArcGIS, ODK and other software to provide IM services in the form of electronic data, databases, and interactive dashboards.
• Provide training and assistance to IM focal points based in country programs
• Alongside Data Protection Officer, support with a training program of data protection/data literacy to be rolled out across all Medair country programs
• Support and repair issues related to assessments, surveys, GIS maps, reports and dashboards
• Co-ordinate implementation of new tools that are developed through the IMpact Program. Coordinate and ensure an effective IM implementation, including refining standard data collection tools and scripting routine processes; managing effective information sharing and dissemination to all relevant stakeholders.
• Set up service agreements and work orders for cost-recovery from client country programs and external clients and prepare monthly invoices for cost recovery

Information Governance

• Create IM change proposals and provide specialist advice on information management, including advice on management of information-related risk.
• Create and maintain an inventory of information assets, which are subject to relevant legislation.
• Contribute to development of policy, standards and procedures for compliance with relevant legislation.
• Set standards for operational, geographical and population data.

Application and Information Management

• Work in collaboration with Global IM Team Leader to ensure that IM Strategy can be delivered to support overall strategy of Medair including: development of a roadmap to upgrade and standardise applications infrastructure across all country programs, outsourcing activities where appropriate

Stakeholder Management

• Communicate to country management and country advisors on the services offered by the Shared Service Centre.
• Work with programmes to conceptualise with stakeholders IM tools customized to the priority needs and develop this in an IM improvement project.

Innovation/changes

• The holder of this position is required to keep an overview on new IM solutions and propose changes to improve the IM toolkit and organisational IM skillset.

Team Spiritual life

• Reflect the values of Medair with team members, local staff, beneficiaries, and external contacts.
• Work and pray together in our Christian faith-based team settings. Fully contribute to the rich spiritual life of your team, including team devotions, prayers, and words of encouragement.
• Encouraged to join and contribute to Medair’s international prayer network.

Qualifications

• Degree in Informatics, Computer Science, Information Systems or related field
• Strong working knowledge of English (spoken and written).
• Knowledge or certifications of Qlik (or tool such as Power BI or Tableau), ArcGIS, ODK is a strong advantage.

Experience

• 2+ years’ IT Project Management experience is desirable.
• 3+ years’ experience in applications development, information management, business intelligence or related field.
• Experience working in Agile teams preferred.
• Experience building and managing a remote team of people
• Humanitarian experience and knowledge of best practice in field is an advantage – Medair experience is preferred.

All new deploying international staff to Medair’s country programmes (and other roles which require field travel) should be fully vaccinated with a WHO-approved COVID vaccine, supported with a COVID vaccination certificate as evidence.