Information Management Officer (M/F)

Position

Since 2009, CartONG has been a pioneer in the use of new technologies for NGO programme data management (such as mobile data collection – MDC) to improve information management in humanitarian operations. We accompany several partners such as UNHCR, ACF, SI, FairTrade or Terre des hommes in the reflection and implementation of these tools in the field in different sectors (WASH, nutrition, livelihoods, health etc.) and regularly innovate both in our processes and in the tools used. CartONG is also an organisation that can be seen as a resource centre (such as with the IM resource portal and its learning corner).

We are now looking for an Information Management Officer with a humanitarian or development background and experience in implementing data management tools to join our team.

Within the Mobile Data Collection/Information Management Unit, he/she will be in charge of supporting one of our main projects and additionally give a hand on smaller to medium size IM projects (such as Terre des hommes, Agence Française de Développement, ACF, Solidarités International etc.). His/her main responsibilities include implementing MDC surveys, capacity building, analyzing data and seek improved IM processes and tools wherever it makes sense. He/she plays an essential role in helping CartONG’s partners to adapt to new technical solutions, and in accompanying them in their deployment (technical implementation, training…).

The position reports to one of the IM & MDC Project Managers, and works closely with other IM/MDC Project Managers and technical staff assigned to the projects.

In this context, his/her tasks are the following:

1/ Implementation of information management projects (technically, ethically and methodologically)

• Designing of data collection tools (e.g. mobile surveys in XLSForms), databases and data visualisation and analysis tools (e.g. Excel, PowerBI), with a focus on his/her main area of expertise (assessing needs, choice of technical solutions and set-up)
• Providing face-to-face or remote trainings related to the data management cycle (data collection, data analysis, etc.),
• Providing regular remote support to CartONG partners (coaching, hotline for partner staff…)
• Producing and maintaining technical and methodological documentation for our partners and the sector: tutorials, manuals, training modules, procedures, blog posts, etc.
• Carrying out technical and technological watch to maintain the quality of products and services
• Participating in and contribute to the life of the IM & MDC pole, pole meetings and experience sharing, green days, as well as the production of documentation aimed at circulating good practices (technical, methodological, ethical) within the pole.
• Conducting field missions on request (training, project implementation)

2/ Support other CartONG activities (ad hoc)

• Participate in activities that support CartONG’s associative mission when possible and relevant, and interact with the association’s Board and other members (including by participating to events such as the associative weekends called “get-togethers”, the team green days, internal training sessions, etc.)
• Support volunteers’ projects and projects implemented in support of the whole organization
• Support structuring endeavors when possible and relevant (notably by participating in one or more working groups)

The person can be deployed for short field missions (1 to 3 weeks maximum) as well as for training in Europe (0 to 20% of the time).

The position requires availability and flexibility, two characteristics inherent to the context of emergency humanitarian organizations.

• Type of contract: permanent contract (CDI)
• Contract start date: from January 2023
• Location: at the association’s headquarters in Chambéry (with 3 days/week of possible remote work) or remote.
• Salary: based on salary scale and experience: https://cartong.org/cartong-salary-policy, 39 hour/week contract (35 hrs + 4 hours paid overtime/week)
• Other benefits: complementary health insurance (61% covered by CartONG) and public transport pass covered at 50% by the employer according to the legal provisions in force

Profile

Qualification: Master’s Degree in any relevant field.

Professional experience: Minimum of 3 years of professional experience, 2 of which in the humanitarian or development sector. At least one field experience in a developing country is required.

Professional / technical skills

Required

• Significant experience in data management processes (collection, cleaning, analysis…) with data management tools.
• Advanced Excel user
• Mastery of the project cycle and IM processes
• Good knowledge of some of the technical solutions for mobile data collection used in the sector (ODK, Kobo, ONA, SurveyCTO, CommCare …)

A major asset

• Mastery of the technical environment of data management, data visualisation and analysis such as BI (PowerBI, Qlik, Tableau…), data visualisation, etc., in particular the aspects related to the security of the tools.
• Ability to design data models and build databases accordingly.
• Knowledge of concepts and methodologies related to transversal approaches to information management: open data, crowdsourcing, agile approach, data protection, etc.
• Ability to provide training in the above-mentioned skills.

Cross-cutting competences

• Good written and oral communication in English and French.
• Strong communication and interpersonal skills (you will be working with people from different cultures and backgrounds, with people whose mother tongue is not always French or English, etc., and you will also be expected to represent CartONG in the implementation of projects, in the field, at events, etc.)
• Good teaching skills
• Proactivity, curiosity and autonomy
• Analytical and problem-solving skills
• Adaptability, resourcefulness and the ability to work under pressure and, where appropriate, during missions, in risky environments and difficult living conditions.
• In accordance with CartONG’s values (discover our Associative Project to learn more)