Information Management Officer

About SyriaDev

The Syria Development Centre is an enterprise founded and run by Syrians, for Syria. As refugees, migrants, and dual nationals in world-leading academic centres and corporations we founded this centre to take an active role in development, as it happens in Syria. Our dedication to the country brought us together to provide our services as Syria transitions along the humanitarian-development-peace nexus. Non-governmental actors, public decision makers, and business leaders, continuously need to be well informed of the reality of the risks facing their interventions, through the stages of planning, design, implementation, and assessment. In one of the most challenging contexts in the world, limited access, quality, and availability of data impedes development initiatives of all scales. We provide our services to change this reality.

About the role:

The Information Management Officer will play a key role in the meticulous and ethical collection, storage, analysis, and sharing of SyriaDev program data and related information. This role is crucial to ensuring strict adherence to the SyriaDev data protection policy and guidelines. Responsibilities encompass data collection, entry, analysis, and reporting, all integral aspects of SyriaDev program activities. The incumbent will collaborate closely with the team, ensuring that data is consistently updated and accurate, thereby informing and enhancing program interventions effectively.

Responsibilities

• Support the achievement of targets outlined in SyriaDev’s agreement with donors, ensuring accountability to the program’s stated goals.
• Provide technical inputs throughout the project cycle, specifically focusing on Information Management within the health sector.
• Collaborate closely with the MEAL team to design various Monitoring and Evaluation (M&E) tools.
• Design and manage a comprehensive database for entering data collected by the health sector team.
• Ensure the effective functioning of the health sector Information Management System, encompassing accurate data entry, cleanup, storage, system maintenance, and troubleshooting.
• Facilitate assessments, community visits, and focus groups, contributing to qualitative data collection exercises.
• Conduct data analysis and provide inputs, information, and statistics for monthly, quarterly, annual, and other reports related to the SyriaDev program.
• Participate in baseline, mid-term, and end-of-term evaluations of program activities, aligning with SyriaDev frameworks.
• Engage in community visits and focus group discussions with beneficiaries and non-beneficiaries, gathering feedback on project activities.
• Manage and document complaints and feedback, ensuring timely and appropriate follow-up or referral if needed.
• Assist in compiling and submitting regular program reports to the SyriaDev Team Leaders, coordinators, and managers.
• Aid in the preparation of relevant reports as required.
• These responsibilities emphasize the Information Management Officer’s crucial role in supporting program objectives, ensuring data accuracy, and contributing to effective reporting and evaluation processes.

QUALIFICATIONS & REQUIREMENTS:

• University Degree in Statistics, Mathematics, Information Technology, Computer Science, or related fields.
• Good proficiency in written and spoken English.
• Minimum of 3 years’ experience in health sector information Management, Monitoring & Evaluation, and Data Management in a humanitarian response working with refugees for an international NGO, UN agency, or relevant ministry or local authority.
• Previous experience with electronic or mobile data collection software like KOBO Toolbox/Open Data Kit (ODK).
• Knowledge and experience in data management (i.e., data processing, analysis, presentation, and reporting).
• Knowledge and experience in data processing by using statistical software like SPSS, STATA, Power BI, or Microsoft Excel and full proficiency in Microsoft Office, including Word and Excel, as well as demonstrated experience in advanced data analysis.
• Strong planning, organisational and problem-solving skills with the ability to work both independently and within a team.
• Integrity, strong work ethic, and ability to consistently meet deadlines under pressure.
• Strong interpersonal skills and commitment to learning and implementing organisational policies and procedures.

Terms and Conditions:

• SyriaDev staff must adhere to the Global Standards for Professional Conduct. These include Integrity, Service, Accountability, and Equality. In accordance with these values, SyriaDev operates and carries out policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding.
• SyriaDev provides equal opportunities to candidates regardless of their origin, nationality, race, gender, regional, physical, or mental ability, ethnicity, and nationality, validating them to be a better organisation. This vision aims to integrate equal treatment and opportunities among females and men in all HR processes and policies within the organisation.
• SyriaDev is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. In keeping with our core values of Integrity, Service, Accountability, and Equality, SyriaDev strives to maintain a work environment built on mutual respect in which all individuals treat each other professionally, and free of bias, prejudice, and harassment. SyriaDev expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of SyriaDev Persons in any work setting. All SyriaDev staff, wherever they are located, are accountable for creating an environment free of discrimination, harassment, bullying, and retaliation.
• SyriaDev Personnel is expected to respect the local culture and SyriaDev policies, procedures, and values at all times. SyriaDev has zero-tolerance for sexual harassment, exploitation and abuse, human trafficking, child abuse, and exploitation. Any violations of these principles and policies will be treated as serious misconduct. SyriaDev is an Equal Opportunity Employer regardless of background.
• SyriaDev has the right to check the background of the candidates to ensure their commitment to our values, and policies.