Drc logo Information Management (IM) Officer

Information Management (IM) Officer

  • Contractor
  • Chisinau Moldova
  • TBD USD / Year
  • Danish Refugee Council profile

  • Job applications may no longer being accepted for this opportunity.

Danish Refugee Council

Information Management (IM) Officer

Danish Refugee Council, one of the world’s leading humanitarian NGOs, is currently looking for a qualified and motivated qualified and motivated Information Management (IM) Officer.

The Danish Refugee Council (DRC) is a leading protection agency with a mandate to promote and protect durable solutions to conflict and displacement affected populations based on humanitarian principles and human rights. DRC is implementing a multi-sector response to support Ukraine refugees, IDPs, and host populations both within Ukraine and the neighboring countries of Poland, Romania and Moldova, and wider Europe.

Due to the ongoing conflict that began in February 2022, DRC opened offices in Poland, Moldova, and Romania to provide support to the displaced population in partnership with civil society organizations and national NGOs, duty bearers, and other actors. DRC continues to implement in these three countries through partnerships, technical assistance and capacity exchange, and direct implementation in some cases.

Overall purpose of the role:

The Information Management (ΙΜ) Officer provides general data information management support to DRC Moldova under the supervision of the Country Program Manager and technical guidance of the IM Coordinator PMR. The role provides technical solutions and support in reporting, data collection and integrity, data analysis and information management systems and ensures that all IM processes in Moldova are in accordance with the DRC standards.


Support programming and project implementation

  • Support the MEAL Officer with IM needs, such as entering, managing, analyzing and visualizing data and information using Excel, Power BI and/or other visualization and data management tools.
  • Support the Program Team in daily activities, such as the development of forms and survey databases as needed.
  • Enhance the Information Management System (IMS) currently in place in DRC Moldova and support the development and roll-out of new databases in collaboration with the MEAL Officer and the wider Program Unit.
  • In collaboration with the MEAL Officer, maintain a web-based platforms for capturing and sharing implementation data and information.
  • In collaboration with the IM Coordinator and the Protection Team, strengthen and maintain an information referral system for Protection Information Management purposes.
  • Provide capacity building on IM to DRC staff, meeting the requirements of the donor (UNICEF).

Information Management

  • Contribute to improving IM processes to increase accuracy and/or simplify/streamline activities.
  • Develop tools and databases for capturing/collecting and analyzing data, and for improving data flow and information sharing processes.
  • Ensure the proper centralized storage and accessibility of program data and information using SharePoint.
  • Ensure high quality and timely external reporting, including – but not limited to – Activity Info.
  • Contribute to the improvement and automatization of reporting process.
  • In collaboration with the IM Coordinator, ensure that data flow and storage adhere to the recommendations set out in the Data Protection Standard Operating Procedures.
  • Act as a focal point for IM-related issues for DRC teams.

Data quality, analysis and sharing

  • Create online forms in Kobo Toolbox to support program implementation, monitoring, evaluation, and learning.
  • Ensure that all sources of verification are cross-examined prior to reporting.
  • Ensure regular monitoring and cross-checking of entered data, reporting any issues and changes to the MEAL Manager and/or the IM Coordinator, as well as keeping the relevant reporting focal point(s) up to date.
  • Ensure the identification of appropriate data sources and the timely and effective collection of data.
  • Contribute to the drafting of monthly project reports, including accurate data-analysis.

Produce and update information products, such as reports, charts, infographics, and other visual materials in order to support and improve project implementation and reporting.

Experience and technical competencies:

  • At least 2 years’ professional experience in a relevant field.
  • Technical skills in database development, cloud-based technologies (especially SharePoint), data visualization and analysis (qualitative and quantitative).
  • Excellent Microsoft Office skills, particularly in Excel.
  • VBA scripting experience and familiarity with GIS is an advantage.
  • Strong experience with PowerBI and data collection tools, such as the Kobo Toolbox.
  • IMS and/or Monitoring & Evaluation experience in humanitarian or emergency response programs is an asset.
  • Able to think critically about IM, triangulating data when needed and with minimal guidance.
  • Excellent visual design sense regarding clear and accurate presentation of data.
  • Full professional proficiency in English.
  • Professional proficiency in Ukrainian and/or Russian (desired).
  • Familiarity with Romanian (would be an asset).

All DRC roles require the post-holder to master DRC’s core competencies:

  • Striving for excellence: Focusing on reaching results while ensuring efficient processes.
  • Collaborating: Involving relevant parties and encouraging feedback.
  • Taking the lead: Taking ownership and initiative while aiming for innovation.
  • Communicating: Listening and speaking effectively and honestly.

Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse, and harassment.


Bachelor’s/Master’s degree in Information Technology, Information Systems, Computer Engineering, Social Sciences or a related field.


Professional proficiency in English.

Professional proficiency in Ukrainian and/or Russian( desired).

Familiarity with Romanian (would be an asset).

We offer:

Contract length: 3 months

Band: Non-Management, H

Start date: 15.01.2024

How to apply

All applicants must upload a cover letter and an updated CV in English. Applications sent by email will not be considered.

Closing date for applications: January 09th, 2024.

Applications will be reviewed on a rolling basis and we, therefore, encourage you to apply as soon as possible.

For further information about the Danish Refugee Council, please consult our website drc.ngo.

Deadline: 9 Jan 2024

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