Information and Communication Technology (ICT) Officer

Position Title : Information and Communication Technology (ICT) Officer

Duty Station : Bogota, Colombia

Classification : Professional Staff, Grade P3

Type of Appointment : Fixed term, one year with possibility of extension

Estimated Start Date : As soon as possible

Closing Date : 05 April 2022

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at www.iom.int/diversity.

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

For the purpose of this vacancy, the following are considered first-tier candidates:

1. Internal candidates

2. Candidates from the following non-represented member states:

Antigua and Barbuda; Aruba (Netherlands); Botswana; Cabo Verde; Comoros; Congo (the); Cook Islands; Cuba; Curaçao; Fiji; Grenada; Guinea-Bissau; Guyana; Holy See; Iceland; Kingdom of Eswatini; Kiribati; Lao People’s Democratic Republic (the); Latvia; Libya; Madagascar; Marshall Islands; Micronesia (Federated States of); Montenegro; Namibia; Nauru; Palau; Saint Kitts and Nevis; Saint Lucia; Saint Vincent and the Grenadines; Samoa; Sao Tome and Principe; Seychelles; Solomon Islands; Suriname; The Bahamas; Timor-Leste; Tonga; Tuvalu; Vanuatu

Second tier candidates include:

All external candidates, except candidates from non-represented member states.

Context:

Under the overall supervision of the Chief of Mission (COM) in IOM Colombia, the direct supervision of the Senior Resources Management Officer (SRMO), in close coordination with the Information and Communications Technology (ICT) Division Central Teams, and the Regional Office (RO) in Buenos Aires, the successful candidate will lead the management and delivery of efficient and reliable ICT solutions and services in Colombia, on relevant and effective technology to be used in accordance with IOM’s ICT standards and policies. In particular, the ICT Officer will:

Core Functions / Responsibilities:

1. Lead the implementation, support and maintenance of Information Management (IM) and Technology solutions for all IOM Colombia programmes and mission structures by managing relevant resources, activities and operations; support the recruitment of local ICT/IM staff nationwide and oversee the implementation of technology projects. Supervise, lead and coach ICT/IM personnel in Colombia Country Office including sub offices and other locations countrywide.

2. Champion and support the mission’s strict compliance with ICT Policies and Standards, the successful implementation and performance of IOM corporate applications throughout the mission (such as PRISM, MiMOSA, PRIMA, etc.); while proposing innovative technology solutions to improve mission’s operations and/or to enhance IOM’s technology solutions in coordination with the ICT Division.

3. Ensure the regular maintenance and yearly simulation of the mission’s BCP readiness on the Information Technology front, monitoring of mission data assets backup, as well as maintain an updated Mission IT Risk Register with associated treatment plans discussed and reviewed with mission management.

4. Design/enhance, implement and maintain an integrated mechanism for data and information management in the mission, including various in-house and third-party applications across all mission activities to ensure the most effective and efficient processes to deliver timely, accurate and reliable information for operational, monitoring and reporting purposes. As applicable, integrate corporate and central systems and reporting mechanisms.

5. Manage and maintain the mission’s network (WAN/LAN) connectivity and infrastructure, workstations, mobile devices and relevant end-user equipment, to ensure optimum performance and contribute to maximum productivity. Develop and implement standard operational procedures for the use of ICT equipment and work with the Mission Asset tracking team to properly assign and manage ICT assets to end-users.

6. Implement and manage an IOM standard ticketing system to manage the mission’s ICT issues, troubleshooting and resolution. Organize and administer user support services for all staff in Colombia and ensure proper response time in troubleshooting and resolving of ICT related issues.

7. Plan and ensure the successful installation, operation and day-to-day monitoring of security solutions for the various systems and network components including virus protection and Internet security. Ensure the use of innovative approaches to ensure users are educated about phishing, Password Cracking, Malwares, and related topics.

8. Ensure regularly, and in close coordination with the SRMO, that the budget planning is incorporated in programmes, projects and mission budgets including ICT staffing, infrastructure/services/equipment, replacement, upgrade, and maintenance needs. Build relationships and liaise with local ICT partners, suppliers, and providers.

9. Provide technical guidance to the Procurement and Logistic Unit to ensure fit-for-purpose technical specifications, for the purchase of ICT equipment, supplies and services for the mission use and for programmes and projects across the country.

10. Provide technical review of project proposals and the oversight of technical implementation for the projects with ICT components developed by the mission. Ensure that the ICT components of endorsed programmes and projects are consistent with the ICT Strategy, policies, and relevant instructions.

11. Guide and lead the digitalization process of the mission filing system and propose cost effective solutions for keeping the digital files.

12. Perform such other duties as may be assigned.

Required Qualifications and Experience:

Education

• Master’s degree in Computer Science, Information Management Systems, or a related field from an accredited academic institution with five years of relevant professional experience; or

• University degree in the above fields with seven years of relevant professional experience.

• Professional Certifications in IT project management methodologies (PRINCE2, PMI or Agile/SCRUM), Cloud Computing or Data Science (in AWS or Azure) would be a distinct advantage.

Experience

• Progressively responsible experience in planning, design, development, implementation and maintenance of computer information systems, or related area;

• Experience in the implementation or day-to-day operation of cloud computing technologies and solutions (AWS or Microsoft Azure);

• At least five years of experience managing and/or supporting multi-site Microsoft-based corporate network solutions including, but not limited to, Windows servers and services, Active Directory, Messaging/Exchange Online, Office 365, SharePoint and others; and,

• Knowledge of Software & Systems Development Life Cycle and experience in managing applications development and/or support teams.

Skills

• Relevant technical knowledge related to the daily operation and troubleshooting of WAN/LAN network equipment, devices and services, to ensure corporate connectivity, monitoring and highest uptime;

• Knowledge of IT Service Management frameworks such as ITIL or COBIT would be an advantage;

• Ability to influence, lead and communicate at all levels and across multiple lines of business with high motivation, enthusiasm, and dedication to deliver results within strict timeframes;

• Ability to work in a fast-paced multi-location environment including managing across multiple teams, functions and organizations often outside ‘standard’ working hours, leveraging on-premise and cloud computing solutions and systems;

• Effective resource management skills, strategic and creative thinking;

• Strong proficiency with end-user-level Microsoft Office and collaboration tools (in particular: Word, Excel, PowerPoint, MS Project, Visio, Teams, SharePoint);

• Ability to prioritize tasks and strong organizational skills;

• Ability to develop clear and concise technical and business proposals for discussions with stakeholders and technical counterparts alike;

• Ability to supervise and direct staff under critical and stressful situations, with a demonstrated ability to build staff capacities at an operational level in humanitarian emergencies and/or major data collection operations; and,

• Effective problem-solving approach, ability to work in a cross-divisional team and ability to quickly understand IOM business processes.

Languages

IOM’s official languages are English, French, and Spanish.

External applicants for all positions in the Professional category are required to be proficient in English and have at least a working knowledge of one additional UN Language (French, Spanish, Arabic, Russian or Chinese).

For all applicants, fluency in English and Spanish is required (oral and written).

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Notes

Previous applicants do not need to re-apply.

1 Accredited Universities are the ones listed in the UNESCO World Higher Education Database

(https://whed.net/home.php).

Required Competencies:

Values – all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.

• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 2

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.

• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.

• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.

• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 2

• Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.

• Empowering others & building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.

• Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction.

IOM’s competency framework can be found at this link. https://www.iom.int/sites/default/files/about-iom/iom_revised_competency_framework_external.pdf

Competencies will be assessed during a competency-based interview.

Other:

Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding

confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates endorsed by the Appointments and Postings Board will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.