Inbound-Outbound Planner

Job Summary

The Planner – OPS is responsible to handle one or more of the following tasks:

• HBL Management
• Vendor Management
• Inbound container release and Outbound container planning
• Booking timeliness and accuracy and arrival notices timeliness and accuracy
• Customs import and export documentation
• Transport coordination – Cross Border Trucking
• CM1 Profitability for shipments

Additionally, the Planner – OPS is part of the HUB team and must act flexible to help out, when specifically agreed upfront, is a pre-requisite. This implies that the employee may be asked to perform other tasks not specified in below role responsibilities.

Key Responsibilities :

• Understand HUB/Gateway Operations and carry out all activities in a manner that will contribute to the achievement of individual and team Key Performance Indicators (KPI’s).
• Understand 1st and 2nd Leg shipment and ability to identify pain points and improvement opportunities
• Proficient in KEWILL (FFW system) applications to ensure basic quality system inputs.
• Maintain a Customer centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors.
• Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed of the status.
• Have good business knowledge / process understanding to provide a value add to the customers through effective business solutions.
• Understanding business criticality and prioritizing the tasks effectively to ensure customer satisfaction.
• Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
• Identify deviations in process as compared to IOPs and share the same proactively with the customer & reporting head.
• Respond to all enquiries in a timely and accurate manner & escalate difficulty as defined in SOPs / IOPs.
• Maintain effective and proactive communication – by regularly participating in conference calls with the stakeholder to enable seamless process flow.

Key Competencies

• Customer Focus: Ability to truly understand customer requirements and going out of the way in delivering and even better exceeding customer expectations with adherence to global procedures. Actively promotes customer service attitude among peers and mentors them in establishing customer relationships. Develops a long-term and mutually beneficial business relationship with customers.
• Teamwork: Ability to actively participate in the team, to move the team towards the completion of the strategy and goals. Works to make others successful. Able to solicit feedback to improve performance and achieve agreed/desired results. Formally or informally mentors and coaches work group. Seeks out others, including customers in creative problem solving and pro-actively tries to impact issues that affect team performance.
• Problem Solving: An independent worker who think in terms of solutions and opportunities with the aim to make things better. Uses a combination of logic, analysis, experience and other resources to solve problems. Motivates team and gets others’ buy-in to overcome barriers to support goal accomplishment on time.
• Change Management: Ability to maintain performance with changing circumstances; handles stress; able to move into action without having the total picture and tolerates uncertainty. Constantly raises the bar higher and thrives for continuous improvements.
• Communication: The ability to plan and deliver oral & written communications that are effective and persuasive with their intended audiences. Understand the underlying dynamics of a situation and adapts communication accordingly.
• Interpersonal Skills: Shows respect for others’ perspective and actions that reflect different cultures. Stands up for deserving ideas even in the face of challenge.
• Process improvement: Experience in identifying opportunities for process improvement and process flow analyses; critical thinking demonstrated in relation to identifying and removing waste and upskilling teams to reduce lost capacity

Who we are looking for

• Bachelor’s Degree holder
• Minimum 2 years relevant experience in shipping, forwarding and supply chain operations
• Good exposure and End to End Hub/Gateway LCL (CFS/CFS) operation knowledge
• Experience in handling Customer Service transactions/processes as well liaises with origin and destination offices is preferred.
• Advanced Microsoft Excel skills are required – Pivot table, Reporting.. etc.
• Good verbal and written English skills for co-ordination with origin & destination offices, warehouse, carriers, internal stakeholders
• Able to convey effective written communication with overseas offices
• Good business knowledge/process understanding to provide a value add to the customers through effective business solutions
• Ability to work under pressure and according to standard processes
• Strong service mindset with sense of urgency
• Able to multitask effectively
• High attention to detail, critical thinker
• Team player, skilled in coordinating and working with different types of colleagues
• Open to occasional overtime and/or shift changes as needed

Shortlisted candidates will be contacted.