Implementation Specialist – Ignite

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

We’re committed to bringing passion and customer focus to the business.

Summary

Job Description

The implementation specialist is responsible for the planning, coordination, and deployment of software for ABC clients. The implementation specialist will be working with clients, partners, and internal teams to drive strategic corporate initiatives and projects from initiation to closure. Additionally during this project life cycle, this position will serve as a primary contact with the customer, communicating the balancing constraints of project scope, timelines, quality, risk evaluation, setting the expectations and monitoring the client’s assessment in relation to the software implementation.

WHAT YOU’LL DO:

• Manage multiple projects simultaneously from kick-off through project completion. Define project schedules, objectives and coordinate resources as required.
• Participate in end to end implementation planning including project management, risk management, communication and change management.
• Establish and maintain strong relationships with clients. Manage expectations, ensuring that scope, timelines, and roles and responsibilities are defined and maintained.
• Take ownership of assigned issues and work as the client’s advocate to bring resolution in a timely manner.
• Ensure completion of deliverables, monitor and review project progress and timelines, adjust schedules and plans as needed, and identify and resolve issues to ensure project success.
• Identify client training needs and coordinate with internal client training department.
• Facilitate UAT with end users including coordination and user acceptance signoff.
• Schedule post migration touch points with clients to initiate surveys and document feedback.
• Proactively work to build effective and positive relationships with peers, leaders, and internal customers while also demonstrating the ability to meet customer expectations and deadlines.
• Report weekly to management by performing ongoing review of project scope, identifying, defining and communicating risks and change requests that can potentially impact the overall project and devise contingency plans. Participate in project meetings and provide recommendations for solutions/mitigation, proactively escalate, and facilitate resolution as needed.
• Track milestones, manage task/project dependencies, manage and monitor task progress, handoffs, and deliverable status through our project management tool, Financial Force.
• Gain proficiency and maintain a working knowledge of ABC products and platforms.

WHAT YOU’LL NEED:

• 1-3 years of project management experience, preferably at a software company
• 2-4 years of experience in a client facing role
• Bachelors Degree (preferred)

But wait, there’s more…

BONUS SKILLS:

• Strong organization and time management skills and an ability to manage a broad range of activities simultaneously
• Ability to make decisions with a strategic focus as well as an operational, implementation, and detail-oriented perspective
• Ability work cross-functionally on project and to resolve customer issues
• Critical thinking and problem solving skills
• Basic knowledge of Microsoft Word, Excel, Outlook
• Ability to make independent decisions
• Must be able to accurately and effectively communicate both verbally and in writing
• Flexibility in schedule, particularly on occasions of deadlines or escalated issues
• Demonstrate enthusiastic support of corporate mission, core values, and long-term objectives
• As needed, travel for company events; up to 4 times Annually.

WHAT’S IN IT FOR YOU:

• A work environment built on ideation, collaboration, and our Core Values of integrity, excellence, results, respect, team & community.
• A fast-growing & fast-paced start-up culture prime for the picking. It’s a vibe!
• People-focused benefits including Medical, Dental, Vision, 401K, Best Life & more.

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:

ABC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are intentional about creating an environment where employees, our clients and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each person’s diversity, including the extent to which they are similar or different. ABC leaders believe that an equitable and inclusive culture is not only the right thing to do, it is a business imperative. Read more about our commitment to diversity, equality, belonging and inclusion at abcfitness.com

ABOUT ABC:

ABC Fitness Solutions (abcfitness.com) is the premier provider of software and related services for the fitness industry, and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for members of clubs of all sizes whether a multi-location chain, franchise or an independent gym.

Founded in 1981, ABC helps nearly 16,000 clubs and facilities globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Financial is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com).

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!