IKEA Food – Team Leader | IKEA | Dubai Festival City | Dubai

  • Full Time
  • Dubai, Dubai, United Arab Emirates
  • N/A USD / Year
  • Al-Futtaim profile




  • Job applications may no longer being accepted for this opportunity.


Al-Futtaim

About Al-Futtaim Private Company LLC

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives . Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

About Al-Futtaim IKEA

GROWING TOGETHER…

We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.

About You

You are a passionate and dynamic person ready for bigger scope of responsibility. You want to lead, inspire and build a strong team. You want to attracting visitors to the stores, encouraging IKEA store visitors to stay longer and enjoy more, making it fun for everyone, offering great food with quality at the lowest prices, giving visitors a tasty reason to return again and again, and providing co-workers with a chance to rest and re-charge.

What’s more, we believe that you have the following knowledge, capabilities and motivation:

  • Live and share the IKEA values every day
  • Experience of working in a fast-paced and commercial environment.
  • Experience of managing and developing a team, preferably in retail environment.
  • Business-minded and result-driven with a customer focus
  • Strong leadership skills and customer driven
  • Experience of working with an KPI-driven action plan
  • Experience of working in vibrant retail environment with proven track record
  • Experience of supervising and working in a team
  • Knowledge of the IKEA Concept, including our vision and business idea, IKEA culture and values, and how we create our business advantages
  • Contribute to a day out for the whole family
  • Build trust for the IKEA store among customers, co-workers and suppliers
  • Be efficient and generate a reasonable profit
  • Excellent communication skills
  • Computer Literate

About The Role

You will assist the Food & Beverages Manager in the execution of the IKEA Food Service Concept in the IKEA Restaurant & Café, IKEA Bistro, IKEA Swedish Food Market and IKEA co-worker restaurant by ensuring that the daily operations are directed at the highest standard way to strengthen the IKEA store’s position as the best home furnishing store in the local market.

Key Specific Accountabilities

Customers

  • Ensure our guests are always in focus and strive to make them smile. Meet and serve our guests showing empathy and care. Willing to listen and support them with an attitude based on the IKEA values.
  • Lead by example and a good ambassador for the IKEA store in all contact with guests, and give them a good reason to return.
  • Always look at store through the eyes of customers. Have a daily dialogue with our guests to get continuous feedback about their experiences and to learn more about their needs and wants, then act based on their input.
  • Empower and encourage the team to take immediate action to meet the needs of guests and give input on how to continuously improve our meeting with them.
  • Ensure guests have a great shopping experience always throughout the day.
  • Contribute to making the IKEA store successful, high performing and capable of achieving sales growth.
  • Work towards agreed goals and take appropriate action to ensure I meet them.
  • Challenge costs by working in a lean, simple, cost-conscious way, using and sharing good examples and encouraging the team to discover smarter ways of working.
  • Have an overview of the store business plan and IKEA Food action plans, and contribute to the action plan by supporting IFB seniors in implementing the plan.
  • Be passionate about IFB products and actively learn about their content, origins and other benefits.
  • Know top-selling products and three Aces and one King, and ensure they are available and clearly communicated and displayed at all times.
  • Work with IFB leaders to actively contribute and support relevant marketing and in-store activities.
  • Support in implementing range changes in a simple and cost-conscious way.
  • Ensure IFB area is efficiently maintained as well as clean, organized, attractive and inviting to provide a positive customer experience.
  • Use local market awareness to give input to IFB leaders regarding range and pricing.
  • Ensure the implementation and follow-up of the SOP rules and guidelines.
  • Work with IFB leaders to ensure all the co-workers in IFB area understand the IKEA Concept and key guidelines, as well as how these have an impact on their specific roles.
  • Lead by example and support and coach colleagues on the job so they can meet the needs of our customers and grow professionally.
  • Work actively to create an environment where the IKEA culture is a strong and living reality and diversity is valued, to ensure IKEA Food is regarded as a great place to work.
  • Take an active role in the team and co-operate when needed with colleagues in other parts of the store

A few more things for you

Interest? Then please join us for a rewarding career journey!

We are here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click, “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Apply now

To apply for this job please visit www.afuturewithus.com.


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