ICT Support Coordinator Norway

Are you tech-savvy, service-minded and passionate about humanitarian causes?

We have a fantastic opportunity for you to spend 12 months working at the heart of a highly-regarded international NGO, supporting our staff who are helping people forced to flee. We can offer a unique experience within a fabulous, fun, and dedicated team! Our working language is English. (We also have a really great canteen!) Can you help us out?

What we are looking for

The Norwegian Refugee Council (NRC) is seeking a service-minded ICT Support Coordinator to cover a maternity leave position for 12 months. We are looking for someone who can start asap, so please indicate your availability in your application.

What you will do

Some of your specific responsibilities include:

• Ensuring that NRC staff get timely and effective ICT support and providing a positive experience for colleagues who approach ICT. This includes handling tickets (with Freshservice) and in-person support;
• Analyzing, diagnosing, and resolving hardware and software technical support issues, escalating issues as needed;
• Preparing, distributing, and maintaining equipment (eg. laptops and phones), including asset tracking;
• Supporting the employee through their ICT journey, including onboarding, account management, day-to-day troubleshooting, and off-boarding at contract end;
• Training colleagues on how to use ICT equipment and tools;
• Maintenance and support of the Head Office meeting room AV equipment;
• Documenting solutions to common ICT issues/problems in the NRC ICT knowledge base;
• Contributing to process improvement initiatives;
• Contributing to projects such as selecting and deploying new tools or procedures;
• Contributing to the development of NRC’s ICT service management platform (FreshService);
• Adhering to, communicating and enforcing NRC ICT policies and standards as well as escalating any deviations;
• Perform other duties in the section as appropriate.

Please download the detailed job description to learn more about the position.

What you will bring

• 3 years of relevant ICT support work experience (or equivalent demonstrable technical knowledge)
• Bachelor’s degree or equivalent;
• Fluency in English, both written and verbal (additional languages will be considered an asset);
• Service-oriented;
• People-skills, friendly, polite and constructive;
• Strong desire to work within a humanitarian organization;
• The following will be considered an advantage:
  • Familiarity with a modern HelpDesk system such as FreshDesk, Jira, or similar.
  • Experience in working with technical automations and workflows.

What we offer

• Duty station: NRC Head Office in Oslo. You must be legally able to work in Norway and come to the Head Office on a daily basis.
• Contract: national contract, 12 – Months contract.
• Salary/benefits: grade 7 on NRC’s regional salary scale, with accompanying terms and conditions.
• NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
• We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

Find out more about the benefits of working for NRC

Important information about the application process

• If you are an internal candidate, please click on the suitcase icon labelled “I am an employee” to be redirected to NRC’s internal careers site.
• When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.
• Submit your application and accompanying documents in English, taking care to attach your latest CV and a supporting cover letter.
• Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.
• Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.
• If you have any questions about this role, please email [email protected] with the job title as the subject line.

Why NRC?

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.

Watch this short video to see NRC in action.

Learn more about NRC

ABOUT US

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.

Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.