400px Flag of the ICRC.svg ICT Specialist (for Philippine Residents Only)

ICT Specialist (for Philippine Residents Only)

International Committee of the Red Cross

ICT Specialist 2 manages and organizes all ICT systems and services in the location where s/he is posted. S/he assists the ICT Manager in designing and installing ICT infrastructure.


  • Internally, interacts with ICRC employees.
  • Externally, interacts with local suppliers.


Help Desk (35%)

  • Provides workplace services and as second level user support for MSC site for any ICT Services.
  • Supports users of computer and telecom equipment in an efficiency and polite manners.
  • Supports remote users by employing relevant ICT tools.
  • Advises users on ICT matters.
  • Escalates unresolved ICT incidents / requests to direct superior or GVA Service Desk.
  • Performs all mentioned tasks also to the benefit of the ICRC’s sub-delegations / field offices and other relevant ICRC sites in case of emergency.
  • Being available for ICT support in the country if required.

Realization and Maintaining of ICT Infrastructure (30%)

  • Installation and maintenance of AS/ASL servers, computes, standard ICRC software, printers, network elements, satellite communication systems, VHF radios, Unified Communication systems, fax machines, ICT accessories, ICT services, WiFi points etc.
  • Monitors existing ICT communication and infrastructure are functional and running smoothly as per ICRC guidelines / policy / SLA.
  • Adapt / installs / configure with new infrastructure / solutions as per guideline when required.
  • Installs and maintains FINE standard and department specific software in desktop and laptop computers.
  • Installs and maintains FINE standard equipment and small printer networks.
  • Installs additional drivers, soft packs, and software necessary to use different printers, network cards, Lotus Notes/HCL Notes, Internet, and peripherals.

ICT Administration (20%)

  • Maintains ICT stock and inventory, carries out regular physical checks.
  • Keeps ICT inventory updated regularly and maintains adequate stocks levels.
  • Attributes ICT equipment efficiently to users according to direct superior request and the follow up of loan items.
  • Creates SR in the systems and coordinates for the new procurements / request of ICT items.
  • Aids and input for the budget according to the inventory and requirements.
  • Keeps his/her direct supervisor updated on ongoing ICT matters.
  • Implement/follow global/country-level policies, procedures, rules, and regulations.
  • Registers and treats information confidentially and with accuracy.
  • Interprets/translate in any situations with accuracy.
  • Acts as a resource person during the superior absences.
  • Keeps technical documentation up to date for all IT installations.
  • Files all-important documents concerning ICT department

User Training (5%)

  • Gives technical advice to computer users.
  • Briefs, advises, and trains end-users on the ICRC’s ICT systems.
  • Briefs computer users how to take care of their equipment.

External Relations (5%)

  • Communicate with Ministry of Telecommunication, ISP, telecom companies etc.
  • Communicate with suppliers / vendors.

Reporting (5%)

  • Reports to direct superior all ICT activities and related problems.
  • Drafts and updates technical documentation for all IT equipment / services / installation.


  • Bachelor’s degree or equivalent in information technology, computer engineering, computer science, or similar field of study.
  • Very good ICT knowledge plus good communication skills, both verbal and written.
  • 2 – 4 years’ troubleshooting experience in an area of the ICT service catalogue (e.g. workplace services, network monitoring, telecommunications, ICT, helpdesk, etc.
  • Have both good work ethics and analytical skills, able to work in teams as well as independently.
  • Well organized, able to handle multiple tasks and prioritize, capacity to work under pressure
  • Good history of continuous education and proven drive to increase skill set.
  • Certifications or knowledge of FortiNet devices/trainings, Cisco Unified Communication (UC) – “SIP”, SDWAN, Network and System & Server administration are a PLUS!
  • 1 year of people management experience is a strong asset.


  • Diverse and humanitarian-minded workforce
  • An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide
  • Training opportunities
  • Flexible work schedule (optional)

How to apply

Qualified applicants are requested to submit their comprehensive and updated resume along with their motivation letter in one pdf file to https://careers.icrc.org/job-invite/23727

Only applications received through the career page link will be pre-screened/processed.

Deadline of application: 25 February 2024

Target Start Date: Immediately

Office Address: 32/F Petron Mega Plaza, 358 Sen. Gil Puyat Ave., Makati City, Philippines





Only short-listed candidates will be notified.

This vacancy is open for Philippine residents only.

Deadline: 25 Feb 2024

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