ICT Officer

Background

LVCT Health is an established Kenyan NGO that is renowned for the implementation of health programs at scale in Kenya. Through its vision of Empowered, Healthy and Resilient Communities, LVCT Health is a leader in designing and implementing innovative HIV prevention and treatment approaches, sexual and reproductive health and gender-based violence programs reaching the most vulnerable populations. LVCT Health works with the government and other stakeholders at the national and county levels.

LVCT Health receives multi-year funding from various donors including PEPFAR CDC, USAID, Elton John AIDS Foundation, UN agencies and other foundations to carry out program and research activities in multiple sites across various counties. Funds are used by LVCT Health directly with some sub granting to partner organizations as required.

Job purpose

Provide support to all staff on organization supported applications by troubleshooting ICT related problems, diagnosing issues and taking appropriate action.

Specific Roles & Responsibilities

• Ensure all servers and computers join active directory and they have the right group policies before joining organization’s network.
• Install, configure, monitor and maintain all servers/computer systems i.e., operating systems, anti-virus software, productivity software (Microsoft Office), enterprise resource planning system, and any other ICT systems that may be in use in LVCT Health.
• Ensure data of all computer systems are backed up both onsite and offsite and they are kept updated and optimally configured with latest software patches and database updates e.g., Anti-virus.
• Ensure availability and access to email and Internet for all LVCT Health users
• Provide first line software and hardware support to LVCT Health users, and effectively manage second-line or outsourced support services as well as service & maintenance of ICT equipment
• Serve as the ICT point of contact for third parties, i.e., ICT vendors for goods and services, on all ICT matters in LVCT Health
• Participate in reviewing, formulating and implementing the ICT Policy for the organization
• Participate in identification and prioritization of ICT needs for the organization
• Provide technical and operational advice, and coordinate the procurement and implementation of IT projects when the need arises
• Carry out or organize for ICT training for users where required
• Oversee change management and ICT technology upgrades to keep the organization at the cutting edge in ICT use
• Manage LVCT Health’s systems, websites and professional and social network portals
• Oversee ICT use and security audits and ensure addressing of all issues raised after each audit.
• Manage VOIP and Conference calls for LVCT Health and ensure all the regional offices telephone services are up at all times

Education/ Experience Requirements:

• Bachelor’s degree in Information Technology or a related field
• At least 3 years’ experience in a similar position in a fast-paced organization
• Advanced practical computer skills including MS Office and ERP systems
• Proficiency in ICT systems and applications
• Good in programming language especially PHP
• Sound knowledge in SQL
• Ability to multitask
• Keen attention to detail

Terms of Employment

This will be an annual renewable year contract per the LVCT Health service scheme. The candidate will be on probation for the first three (3) months. Compensation for this position is negotiable within a relevant grade, based on educational levels, relevant experience and demonstrated competency.