ICT Intern

ABOUT MESPT

Micro Enterprises Support Programme Trust (MESPT) was established in 2002 by the Government of Kenya and European Union. EU later relinquished their position to the Royal Danish Embassy in Kenya, Ministry of Foreign Affairs of Denmark (DANIDA) through a Trust Deed of 2013.

The Trust is a development organization with a purpose to grow small holder farmers and Agri SMEs to increase productivity, incomes and enhance competitiveness for job creation especially for youth and women. This is achieved through capacity building which includes skills development, technical support, business advisory, financial and market linkages.

Our focus is to facilitate support and provision of integrated financial and business development services for small holder farmers and Agri SMEs in Kenya. This is aimed at enabling beneficiaries to access finance, increase agricultural productivity, agro-processing, and access markets/ trade opportunities. For over a decade, MESPT has partnered with development agencies, donors, and investors to build the capacity of the business services sector and the agricultural sector in Kenya through a unique tripartite business model that links Farmers, Agri- SMEs, and Financial Institutions – creating linkages along value chains.

We pride ourselves for successfully implementing 12 agriculture-based Programmes that have seen us facilitate creation of 70,000 decent jobs at various levels of the agriculture market systems. We have also cumulatively disbursed KES 6.4 billion to financial institutions and over 250,000 end users have accessed finance.

For more information kindly visit our website www.mespt.org

ICT INTERN POSITION

We are seeking a driven and eager-to-learn recent graduate for an ICT Intern role. As an ICT Intern, you will play a crucial role in supporting and enhancing our teams’ operational efficiency by providing timely IT support. This internship offers a unique opportunity to gain hands-on experience in various aspects of information technology, contributing to the efficiency and effectiveness of our IT systems and processes. Our team of experienced ICT professionals will provide daily support and mentorship, preparing you for the next phase of your IT career. If you’re keen to get practical IT Support experience in an organization that’s making a big positive impact, then this role is for you.

Title: ICT Intern

Department: ICT

Position Reports to: ICT Manager

Duty Station: Nairobi, Westlands

Benefits: Stipend as per MESPT Internship policy

Expected Travel: None

Terms: 3-month contract

Role Purpose

This role is responsible for assisting in the management and administration of the Virtual environment, Enterprise backup, Email communication, Office 365, Data Centre, Disaster recovery site, SharePoint, domain services, Active directory, printing, Helpdesk system, end user support software deployment & patch management. The successful candidate will work closely with the ICT Team.

Key Responsibilities and duties

• Support the administration, maintenance, monitoring, and accessibility of all information systems including but not limited to; Servers (physical and virtual), Microsoft 365, SQL databases, financial systems, Administration systems, staff portal, cloud applications and other IT systems that support MESPT Operations
• Assist in Administering and managing user accounts including remote and mobile device users. Assist in Creating and assigning appropriate system roles and system access permissions as defined and signed-off by the business.
• Contribute to resolving system administration and support requests raised on the helpdesk.
• Collaborating and supporting various programmes in their digitization projects.
• Assist in training end users on various systems and preparing end user training materials in form of videos or standard operating procedures.
• Maintain a high level of internal and external customer satisfaction and product quality.
• Assist to build and run cloud infrastructure and services primarily in a hybrid on-premises/Azure cloud environment.
• Contribute to resolving support issues with a focus on root cause analysis to reduce recurring issues.
• Assist in providing solutions to technical issues or requests which could involve developing a work-around, working with business to propose new and alternative operating procedures, producing additional documentation, or escalating requests to software vendor.
• Support in Coordinating, executing and documenting systems change requests.
• Assist to perform preventive maintenances for server infrastructure as per the schedule.
• Contribute to performing system installations, systems upgrades, systems migration and rollout of new software patches and updates.
• Assist in administration of IP Telephony /Phone system administration, printers and secure access control and related security systems (CCTV, Biometric Access)
• Any other duties as assigned by the Supervisor from time to time

Knowledge, Experience and Skills

• At least three months attachment in a busy IT environment
• Knowledge in domain management and Active directory services.
• Knowledge in Microsoft 365 administration.
• Knowledge and skills in Windows server setup and administration.
• Knowledge and working experience with administration of database systems, especially MS SQL Server.
• Knowledge in VMWare – virtualization technology.
• Thorough knowledge of Microsoft licensing requirements.
• Knowledge in networking (LAN, Wireless LAN, VPNs etc), (Firewalls, Routers, and switches)
• Knowledge of TCP/IP Architecture and OSI Model.
• Knowledge of using and managing IT Helpdesk systems.
• Troubleshooting and problems solving skills in a Windows based environment.
• Good problem-solving skills and willingness to constantly renew required knowledge.

Qualifications/Other Requirements:

• Bachelor’s degree in computer science or any IT related field.
• Office 365 Administration or related Microsoft Certifications.
• LAN/WAN Certifications like CCNA
• VMWARE Certified professional.

Behaviour

• Positive, energetic self-starter with a high level of personal drive and resilience
• Willing to learn.
• Demonstrated integrity and of positive attitude.