ICT Associate (NPSA6)

Background

Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Following UNDP Surge mission in March 2021, UNDP developed its vision and programmatic offer for Cabo Delgado. UNDP’s vision is that people in Cabo Delgado achieve peaceful coexistence, recover from the crisis, and free themselves from extreme poverty and exclusion. To achieve this vision, a three-pronged strategic approach will be applied, which includes stabilization, socio-economic recovery and transformational change, all taking place simultaneously. Stabilization will lay the foundation of risk-informed development; it involves activities such as reasserting rule of law and law enforcement functions of the State, rehabilitating essential infrastructure and revitalizing local economic activities.

UNDP will concurrently start stabilization interventions in northern districts, most affected by violence and insecurity. Through its overall response, UNDP will not only address the current needs of the communities but will also seek to address the fundamental multi-dimensional root causes of fragility in the region and redress the development deficits throughout its approach, to “build forward better”.

To support the implementation of this programmatic offer, UNDP is establishing a sub-office in Pemba.

Under the guidance and supervision of the Operations Manager, Sub-Office, the ICT Associate ensures execution of transparent and efficient ICT services and processes in the Sub-Office in cooperation with the Head of ICT Unit. The ICT Associate promotes a client-focused, quality and results- oriented approach in the Sub-Office.

Duties And Responsibilities

• Supports implementation of ICT management systems and strategies, focusing on achievement of the following results:
• Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment.
• Support to the use of Quantum (UNDP’s implementation of ERP) functionality for improved business results and improved client services.
• Provision of inputs to the CO administrative business processes mapping and implementation of the internal standard operating procedures (SOPs).
• Provision of inputs to preparation of results-oriented workplans.
• Ensures effective functioning of the CO hardware and software packages, focusing on the achievement of the following results:
• Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.
• Assistance in the installation of commercial and in-house developed software and related upgrades
• Assistance in upgrading patch and anti-virus programs on a timely basis.
• Monitoring of file server traffic, usage, and performance on a frequent and regular basis.
• Support to users in backing up and restoring their files, as well as in virus detection, removal and prevention.
• Supports networks administration, focusing on achievement of the following results:
• Assistance in troubleshooting and monitoring of network problems.
• Response to user needs and questions regarding network access.
• Assistance in backup and restoration procedures for local drives. Maintenance of backup logs. Assistance to organization of off-site storage of backups.
• Provides administrative support, focusing on achievement of the following results:
• Maintenance of an up-to-date inventory of software and hardware.
• Maintenance of a library of ICT related reference materials.
• Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit.
• Maintenance of suppliers, limiting number of returned suppliers from GSSC for incorrect and/or missing information and documents.
• Maintenance of the filing system ensuring safekeeping of confidential materials.
• Ensure all communication costs are paid in a timely manner to avoid disruption of services
• Research and retrieval of data from internal and external sources; preparation of statistical charts, tables and reports as required.
• Provision of ICT support to key events.
• Ensures facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results:
• Participation and assistance in the organization of training for the CO staff on ICT issues.
• Sound contributions to knowledge networks and communities of practice.

Competencies

LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline.

Think Innovatively

LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements.

Learn Continuously

LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback.

Adapt With Agility

LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible.

Act With Determination

LEVEL1: Shows drive and motivation, able to deliver calmly in face of adversity, confident.

Engage And Partner

LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships.

Enable Diversity And Inclusion

LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination.

Cross-Functional & Technical competencies

Building Strategic Partnerships – Maintaining information and databases

• Analyzes general information and selects materials in support of partnership building initiatives.

Promoting Organizational Learning and Knowledge Sharing – Basic research and analysis

• Researches best practices and poses new, more effective ways of doing things.

Job Knowledge/Technical Expertise – Fundamental knowledge of processes, methods and procedures

• Understands the main processes and methods of work regarding to the position.
• Identifies new and better approaches to work processes and incorporates same in own work.
• Strives to keep job knowledge up-to-date through self-directed study and other means of learning.
• Demonstrates good knowledge of information technology and applies it in work assignments.

Promoting Organizational Change and Development – Presentation of information on best pratices in organizational change

• Demonstrates ability to identify problems and proposes solutions.

Alignment of Management Practice – Collecting information, identifying best pratice

• Gathers information on best practices in the relevant management practice in his/her area of responsibility.

Design and Implementation of Management Systems – Data gathering and implementation of management systems

• Uses information/databases/other management systems.

Client Orientation – Maintains effective client relationships

• Reports to internal and external clients in a timely and appropriate fashion.
• Organizes and prioritizes work schedule to meet client needs and deadlines.

Education

Required Skills and Experience

• Secondary education with relevant certifications in hardware and software management.
• University Degree in Computer Science would be desirable, but it is not requirement.

Experience

• 6 years of relevant working experience with Secondary Education.
• 3 years of relevant working experience with Bachelor’s Degree.

Required Skills And Competencies

• Network management and administration using Cisco products.
• Unified communication (voice over IP technologies, Microsoft Exchange messaging platform, Cisco Call managers and etc).
• Network Monitoring systems (SNMP based) such as Zabbix and Orion Solarwinds.
• Microsoft collaboration and productivity Tools: Teams, SharePoint, O365, Azure.
• Google Apps.

Desired Additional Skills And Competencies

• ICT for Development (ICT4D)
• Telecommunications System (VHF, VSAT)

Required Language(s) (at Working Level)

• Knowledge of English and Portuguese with good written and oral communication is required.

Professional Certificates

• Microsoft Certified Professional (MCP) and Cisco Certified Network Associate (CCNA) required. If certification is not available at the time of recruitment, it should be obtained within 6 months.

Disclaimer

Important information for US Permanent Residents (‘Green Card’ holders)

Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.

UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.

Applicant Information About UNDP Rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Non-discrimination

UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.

UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.

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