ICM Supervisor

Job Overview: This position is funded by the Office of Refugee Resettlement’s Preferred Communities grant.The Intensive Case Management (ICM) Casework Supervisor will oversee the ICM team’s delivery of strengths-based, client-centered case management to single-headed refugee households; survivors of domestic violence and gender-based violence; older refugees; youth and young adults without parents or permanent guardians; refugees experiencing mental health or psychological difficulties; refugees with physical disabilities or medical conditions; unanticipated refugee arrivals and secondary migrants; and refugees who identify as lesbian, gay, bisexual, transgender or queer (LGBTQ.)

Major Responsibilities:

Responsibilities include, but are not limited to:

• Provide a minimum of bi-weekly, one-on-one supervision with each ICM team member to review client enrollments, progress, need for assistance, and other topics relevant to service provision.
• Report regularly to the Resettlement Manager on the needs of ICM clients, escalating any client crises or urgent needs.
• Conduct onboarding and ongoing training of local ICM staff; provide ICM team members with adequate training opportunities to grow their skills, knowledge and experience.
• Oversee the provision of required services under the ICM program, including initial intake and assessment, ongoing assessments, ongoing case management and referrals to services.
• Oversee the quality assurance of case files and case note documentation on a regular basis
• Respond to escalated client situations and crises when needed; assist caseworkers in navigating difficult client situations or challenges.
• Build strategic partnerships with local service providers and assist the ICM team in ensuring clients have appropriate access to services in the community.
• Strengthen partnerships with all community stakeholders, which includes consulting with the State Refugee Coordinator and State Refugee Health Coordinator on a quarterly basis at a minimum.
• Liaise and consult with IRC HQ for questions and technical assistance needs.
• Attend all relevant training and meetings provided by IRC HQ to remain up to date on program requirements and guidelines; ensure ICM team members are also up to date on program requirements and guidelines.
• Oversee the provision of direct assistance to ICM clients by ensuring all financial assistance is properly tracked in ETO and in the clients’ case files.
• Assist Resettlement Manager and local office leadership in addressing any client grievances or complaints brought forth by ICM clients.
• Attend ongoing trainings and meetings at both the local and national level that are relevant to the position.
• Other duties as assigned.

Job Requirements:

Education: Bachelor’s degree required. A graduate degree in social work, public health, or similar field preferred.

Work Experience:

• Minimum of 2-3 years in providing case management to similar populations; knowledge of refugee resettlement programming a plus; fluency in a client language highly preferred.

Demonstrated Skills & Competencies:

• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluent in English required, both spoken and written; proficiency in a client language.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
• Valid driver’s license and access to a personal, insured vehicle.

Working Environment:

• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
• May require occasional weekend and/or evening work.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.