atai Life Sciences
Working as part of our global Operations team, the IT Support Working Student will be based in our Berlin hub and be responsible for providing first point of contact IT support to atai employees across Europe. This position is for 10-20 hours per week.
Who we are:
atai Life Sciences is a biopharmaceutical company focused on developing novel treatments for mental health disorders so that everyone, everywhere, can live a more fulfilled life. To achieve this, we are developing psychedelic and non-psychedelic compounds and cutting-edge digital therapeutic tools, and we are excited about anything that might mean a true leap forward for our patients. We operate a hybrid virtual/in-person working model, with most of the team spending 2-3 days in the office, and our hubs are located in Berlin, London, New York City, Boston, and San Diego.
What you will achieve:
Within your first month, you will familiarize yourself with all our IT products, collaboration tools, external vendors, and our helpdesk platform and provide hands-on support with the Berlin office.
During your first 3 months, you will be acting as the first point of contact for all IT-related issues and helpdesk requests from our offices in Europe and for all infrastructure in Berlin.
By the end of your first 6 months, you will be fully grounded in providing prompt IT technical assistance to our Europe-based employees, managing relationships with our external vendors on hardware and software purchases, and completing IT onboarding and offboarding tasks.
The specifics of your day-to-day will include:
- Serve as the first point of contact for atai employees seeking technical assistance
- Complete onboarding and offboarding tasks for our Berlin and London employees
- Perform troubleshooting through diagnostic techniques
- Identify and suggest possible improvements on IT procedures
- Communicate with external suppliers on hardware and software purchases and deliverables for our Berlin and London offices
- Promptly escalate unresolved IT and helpdesk issues to the team
Qualifications / experience that we’d like to see:
- Excellent client service skills with a high degree of proactivity
- Knowledge of Windows 10/11 and MacOS computers/laptops
- Experience with collaboration tools such as Microsoft Outlook, Teams, Zoom, SharePoint and Asana
- Ideally some previous experience working on Level 1 desktop software support queries, especially Office 365
- Excellent problem-solving skills with a strong motivation to improve processes
- Strong written and spoken communication skills in English; German language is a plus
At atai, we value diversity of thought, background, and experience. We encourage applications from everyone everywhere – especially women, people of color, and members of the LGBTQIA+ community.
Research shows that members of minority groups are less likely to apply for a job unless they believe they meet all the requirements listed. Even if you feel that you do not meet 100% of the job criteria, we’d love to hear from you.
You might be a great fit for another position now, or in the future. We look forward to hearing from you!
Check out the video below to learn more about why we do what we do!
To apply for this job please visit boards.greenhouse.io.