Humanitarian Information Manager

Overview

Credence Management Solutions is seeking a Humanitarian Information Manager (HIT) to support the U.S. Agency for International Development in Washington, DC. The Humanitarian Information Team (HIT) comprises information officers (IOs), geographic information officers, and graphic designers who support the collection, dissemination, and communication of humanitarian information on behalf of USAID. On average, the HIT produces more than 500 standard information products each year, including public fact sheets, internal situation reports, maps, talking points, memoranda, and cables, as well as the annual report.

Responsibilities

The HIT Manager is responsible for ensuring that HIT staff gather, disseminate, and present humanitarian information appropriately for public and internal government audiences and that the team effectively meets the USAID client’s needs.

KEY ACCOUNTABILITIES

• Direct supervision—including recruitment, hiring, and performance management—of HIT information officers, ensuring staff adhere to company policies and relevant government rules and regulations
• Direct supervision of and collaboration with HIT deputy management
• Determination of staff and resource allocations, including proactively seeking ways to increase the efficiency of the team and ensure all deadlines are met
• Liaison with client staff in USAID as needed
• Oversight of and contribution to the production of high-quality, professional humanitarian communication products in accordance with client priorities and strategic objectives.

ESSENTIAL FUNCTIONS

Management

• Oversee recruitment, new hire onboarding, time and attendance, training, development of relevant scopes of work, performance management, and other administrative requirements for a large team within a fast-paced, high-pressure environment
• Serve as the main liaison between the HIT and senior USAID staff to develop and refine deliverables, communicate process changes, advocate for staff, and ensure client information needs are effectively met
• In coordination with client leadership, proactively identify gaps or inefficiencies in operations and develop or refine team guidance, processes, and protocols accordingly
• Regularly communicate with the contract program manager and deputy program manager on issues related to administrative, programmatic, or operational support
• Produce quarterly reports and other contract deliverables, as required
• Collaborate with client leadership and team members to develop staffing plans that ensure portfolios and relevant core response positions—including positions on USAID Response Management Teams (RMTs) and Disaster Assistance Response Teams (DARTs)—have continuous coverage
• Oversee and facilitate administrative processes for staff travel—including routine and rapid emergency deployment—in support of client operations
• Oversee general workflow of information officers based on client information needs and demands, in coordination with staff, HIT deputy management, and client leadership
• Facilitate a supportive and cohesive team environment, including attention to staff care and well-being, and proactively identify professional development and leadership opportunities for team members

Quality Control

• Ensure that all products meet strict editorial standards and branding guidelines and that all deadlines, including short-fuse deadlines, are met without sacrificing quality
• Develop fluency in USAID reporting systems and processes for response and budget tracking to inform quality control of contract deliverables
• Provide direction and oversight on annual reports and other large-scale deliverables
• Write and copy-edit a range of humanitarian information products, as needed.

Qualifications

• US citizenship with the ability to obtain and maintain secret clearance.
• Bachelor’s degree and 15 years of relevant experience, or Master’s degree and 12 years of relevant experience. Degree in, but not limited to, international relations, development, economics, food policy, or a specific geographic region. A combination of coursework and relevant experience will also be considered.
• A minimum of seven years of experience in the field of international affairs and/or humanitarian affairs, with demonstrated progressive responsibilities relating to strategic and internal communications, information management, and staff supervision. Experience must include three years of staff supervision, determining strategic objectives for a group, or other management experience; at least one year of cumulative overseas field experience in emergency or crisis environments; and experience navigating multi-stakeholder organizations.
• Must have excellent leadership, writing, editing, and communication skills.
• Experience working with US Government entities preferred, but not required.
• Demonstrated knowledge of international humanitarian relief and assistance.
• Ability to meet deadlines and multitask; have a strong attention to detail; and work well with others in a fast-paced environment.
• Must demonstrate ability to manage a high-functioning team and work with a variety of personnel and officials at all levels of authority on sensitive and classified topics.