400px United Nations Relief and Works Agency for Palestine Refugees in the Near East Logo.svg Human Resources Workforce Planning & Data Analytics Officer, P4, HQA JO#226601

Human Resources Workforce Planning & Data Analytics Officer, P4, HQA JO#226601

UN Relief and Works Agency for Palestine Refugees in the Near East

Org. Setting and Reporting

UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working across five areas of operation, is looking for highly committed personnel wishing to make a change. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. The Human Resources Workforce Planning & Data Analytics Officer reports directly to the Director of Human Resources, with close working relation with Digital Impact, Technology, and Innovation Department (DITID) and Field HR Offices


Strategic Workforce Planning Develops and implements strategic workforce planning, monitoring, and reporting and identifies key staffing needs to deliver an effective business strategy;

Leads staffing gap analysis and advises on timely workforce planning, through:

– Assessing the current workforce and its relevant characteristics, including current skills of the workforce through talent reviews and/or functional talent assessments

; – Assessing future demand of internal talent through data analysis, potential risks such as reassignments, retirements or other loss of talent, consultation with functional subject matter experts and analysis of key HR data;

– Projecting a supply versus demand model for relevant areas, and identifying gaps;

– Developing a strategy to close gaps by identifying appropriate talent solutions over the short, medium and long-term including costs, timeframes and benefits as part of a communication and engagement strategy to ensure buy-in of the workforce plan across different stakeholder groups

; – Implementing workforce planning plans and maintains an oversight of implementation.

– Conducting a lessons-learned exercise and facilitating mainstreaming of workforce planning practices into broader Agency-wide planning processes.

3.3 Prepares and manages for HR Department UNRWA’s yearly submission for the 5th Committee – Advisory Committee on Administrative and Budgetary Questions (ACABQ) – for UN NY; participates in budget hearings and quarterly expenditure meetings with the Finance Department;

Provides expert advice to support talent management and management reform initiatives Agency-wide including those launched from headquarters, or developed at the Field Office level in order to ensure continuous integration with overall workforce planning;

HR Systems Dashboards and Reporting

Leads, monitors and reports on staffing data, including relevant trend analysis, and preparation of corporate HR statistical reports for UNRWA management and for other purposes including ad-hoc inquiries from various internal and external stakeholders; coordinates HR data integration, completeness and accuracy across enterprise systems and reports to enable HR monitoring on the proper use of the Agency’s contract modalities as well as other areas identified by the Executive Office and Department of Human Resources;

Leads the HR systems implementation and improvement of current system, including business process reengineering, automation and digitalization of HR processes in close coordination with DITID.

Manages the design, creation, implementation, maintenance, and support to a variety of moderate to complex HR reports; develops and updates HR dashboards to assist HQ and Fields in workforce planning, monitoring, internal/external audits and donor requests for information., utilizing appropriate reporting and visualization tools; researches and supports HR in the identification of best-fit technology solutions and analytics best practices and innovations;

Supervises and motivates her/his team, monitoring performance, providing coaching, training and guidance to ensure staff development and enable high performance;


UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default.

Applying Technical Expertise


Relating and Networking

Leading and Supervising

Formulating Strategies and Concepts

For guidance on how to prepare for competency-based interviews: https://careers.un.org/lbw/home.aspx?viewtype=AYI


Advanced university degree (Masters or equivalent) from an accredited educational institution in Human Resources Management, Data Analytics, Organizational Development or a related field of study such as business or public administration, economics.

Job – Specific Qualification

Work Experience

A minimum of seven years progressive professional experience in Human Resources Management including several years developing and implementing a corporate workforce plan. Experience in implementing organizational change initiatives, business analytics, including designing and implementing monitoring dashboards is required.

Unless already serving as an international staff member in the UN Common System, a candidate for an international post must have at least two continuous years of relevant international experience outside UNRWA, and outside the country(s) of which the candidate is a national or holds citizenship, a passport or a national identity number is required.

Advanced university degree (Masters or equivalent) from accredited educational institution in HRM, Data Analytics, Organizational Development or a related field of study such as business or public administration, economics. is required

Experience in business intelligence tools such SAP is desirable

Technical SAP HR experience, with knowledge of underlying data assets (master data tables, configuration tables, logical databases) is desirable.

Knowledge of HR data, time dependent data and workforce analytics is desirable.

Knowledge of Power BI and dashboards is desirable.


Excellent command of spoken and written English.


Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

Type of Contract and duration: 2 years, with the possibility of further extension.

Applicants have to complete the Personal History Profile (PHP) in Inspira in order to be considered. The PHP should be completed with full relevant work experience as per the requirements in the Job Opening, in order to be considered.

UNRWA welcomes applications from qualified candidates with disabilities.

A roster may be created from the selection exercise, and successful candidates may become eligible for appointment to the same post or a similar post.

Join our eco-friendly organization dedicated to environment sustainability and targeting to be plastic free by 2025.

Equivalency: A first level university degree in combination with additional years of qualifying experience may be accepted in lieu of an advanced university degree.

NB: work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination.

UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live.

For more details on UNRWA, please visit: https://www.unrwa.org/

United Nations Considerations

Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her.

UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups.

At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs.

UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

UNRWA Considerations

UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List. UNRWA is a non-smoking work environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

The link to browse the JO is: https://careers.un.org/jobSearchDescription/226601?language=en

No Fee


How to apply

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

The link to browse the JO is: https://careers.un.org/jobSearchDescription/226601?language=en

Deadline: 20 Feb 2024

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