Human Resources Specialist, Recruitment systems – WHO

Mission and objectives

WHO leads global efforts to expand universal health coverage. We direct and coordinate the world’s response to health emergencies. And we promote healthier lives – from pregnancy care through old age. Our Triple Billion targets outline an ambitious plan for the world to achieve good health for all, using science-based policies and programmes.

Task description

Under the supervision of HRT Manager, the incumbent is responsible for implementing key HR elements regarding the principals of diversity, equity and inclusion, as outlined in the HR Agenda and the Action Plan, as it evolves. The incumbent collaborates across the three levels of the Organization, and partners with Organizations for whom WHO provides administrative support, i.e. UNAIDS, UNITAID, ICC and PAHO. Within the HRT Department, the incumbent participates in the development and implementation of actions partnering with HR Policy staff, the HR Talent Acquisition and Management team, HR Business Partner team and Global Human Resources (GHR) technical support team and external providers to implement HR activities involving support to WHO recruitment systems, HR Agenda for DEI and performance measurements. The incumbent facilitates internal communications on new/updated knowledge management tools and dissemination of HR information, making it easy for WHO staff and HRT team members to find the right answers on HR related matters.

Within the delegated authority and under the supervision of the HR Manager, HR Initiatives and in close cooperation with the Global Knowledge Management and Business Process Team or his/her designated representative, the UN Volunteer “Human Resources Specialist, Recruitment Systems” will:

1. Provide back-up support to Global Business Process team in terms of timely troubleshooting and resolving queries, incidents related to Stellis (WHO’s recruitment and onboarding platform), online e-Testing and other associated recruitment related HR platforms/applications, escalating issues to HR Officer and IMT support teams.

2. Assist in developing and maintaining training and user documentation within a central repository to ensure availability of up-to-date resource materials in a sustainable manner.

3. Interact with all relevant stakeholders, members of the workforce and clients to identify, develop questions and answers to replenish bank of WHO recruitment system guidance materials, and assess client satisfaction on Tier 1, Tier 2 and Tier 3 support.

4. Contribute to development and monitoring of recruitment performance indicators, relying on Stellis records, support analysis of collected data.

5. Support the implementation of HR initiatives/actions points related to the DEI HR Agenda, in coordination with internal HRT Departments, and other focus groups or stakeholders within the Organization.

6. Develop KPIs to monitor progress and analyze the effectiveness of the actions implemented under the DEI initiative, evaluating impact in terms of the organizational benefit for the different audiences, which include the WHO HR community, the existing workforce members (internal audiences), and potential or new workforce members (external audiences).

7. Support the HR Manager, provide inputs to consultations on development of new ERP development, and performance measurement indicators in the context of adhering to principles of the HR Agenda on DEI.

8. Facilitate dissemination of communications within HRT, with stakeholder and members of the workforce on DEI initiatives.

9. Serve as focal point on reasonable accommodation requests received from internal and external candidates to accommodate requirements of people with disabilities.

10. Ensure high client satisfaction by providing needs-based services, based on the results of regular staff information needs’ surveys, user satisfaction.

11. Perform all other related duties as assigned.

12. Administration related tasks: Provides daily administrative support to the Manager, HR Initiatives in:

a) Acting as a focal point for administrative functions requiring Manager’s approval.

b) Maintains an updated and efficient tracking system to ensure cases are efficiently managed within the allocated timeframe and in the most effective way; maintains all necessary records, databases and statistics to allow comprehensive filing, tracking and analysis.

c) Monitoring targets and deadlines in submission relevant reports.

Results/expected outputs:

• As an active WHO team member, efficient, timely, responsive, client-friendly and high-quality support rendered to WHO and its beneficiaries in the accomplishment of her/his functions, including:
• Meeting expectations of the role within the set deadlines;
• Age, Gender and Diversity (AGD) perspective is systematically applied, integrated and documented in all activities throughout the assignment;
• A final statement of achievements towards volunteerism for peace and development during the assignment, such as reporting on the number of volunteers mobilized, activities participated in and capacities developed.

Eligibility criteria

Age

27 – 80

Nationality

Candidate must be a national of a country other than the country of assignment.

Requirements

Required experience

3 years of experience in HR, administration, Project management, and website update experiences. Functional knowledge and skills:

• Strong analytical skills and good sense of judgement.

• Ability to draft in English neatly, concisely and grammatically correct.

• Very good organization and public speaking skills.

• High sense of prioritization and attention to details.

• Discretion and tact; ability to handle and preserve confidential information.

• Ability to liaise with people at all levels in the Organization and to proactively search for information.

• Ability to plan ahead and at the same time work well under pressure.

• Customer orientation, cultural sensitivity and good business ethics.

• Self-motivated, flexible and able to innovate.

• Good knowledge of WHO/UN rules, procedures and office practices is desirable.

Other: Understanding of HR process and recruitment modalities. Proficient computer skills in MS Office applications (including PowerPoint, Excel). Practical knowledge of ERP applications such as Oracle, WorkDay would be an asset. Practical knowledge of workforce analytics would be an asset.

Area of expertise

Human resources

Languages

English, Level: Fluent, Required

Working knowledge of another WHO official language spoken in emergency settings will be significant advantage.

Required education level

Master degree or equivalent in HR management, administration, OR a first level degree in any of these fields in combination with relevant experience.

Competencies and values

• Professionalism

• Integrity

• Teamwork and respect for diversity

• Commitment to continuous learning

• Planning and organizing

• Communication

• Flexibility

• Genuine commitment towards the principles of voluntary engagement, which includes solidarity, compassion, reciprocity and self-reliance; and commitment towards WHO’s mission and vision, as well as to the UN Core Values.