Human Resources Manager – San Salvador

Overview

BACKGROUND

Creative Associates International Inc. is a dynamic and fast-growing professional services firm that specializes in international development in the areas of education, democratic transitions and stabilization in post-conflict environments. Based in Washington, DC, the firm has a field presence in 30 countries worldwide with a strong and diverse portfolio that includes global contracts with the U.S. Agency for International Development (USAID) and other clients including the U.S. Department of State and the U.S. Department of Defense. The firm has earned a solid reputation among its clients and missions worldwide and is well-regarded by competitors and partners alike.?

PROGRAM DESCRIPTION

In close coordination with USAID, the program will contribute to the US government efforts to address the root causes of irregular migration from Guatemala, Honduras and El Salvador, including increasing community and institutional resilience.

POSITION SUMMARY

The HR Manager will manage, develop, and administer policies and programs covering several of the following: recruitment, wage and salary administration, training, employee relations, and benefits. S/he will prepare recommendations to top management concerning human resource policies and practices and will work closely with line and staff management to develop human resource plans and strategies to meet organizational requirements. In this role, s/he will ensure that program policies and practices comply with applicable laws and regulations in El Salvador. Additionally, s/he is responsible for employment, training, motivation, and evaluation of assigned employees.

REPORTING & SUPERVISION

The HR Manager will report to the Operations Manager. The HR Manager has a dotted reporting line to the Senior Manager, Global HR & Compensation, on related project and corporate human resources matters.

Responsibilities

PRIMARY RESPONSIBILITIES

Primary responsibilities include but are not limited to the following:

• Develop and implement policies regarding human resources activities, such as recruitment, compensation, benefits, training, employee relations, and performance management.
• Process, verify, and maintain documentation relating to personnel activities, such as recruitment, training, grievances, performance evaluations, and classifications.

• Interpret and provide guidance and instruction to subordinates/peers on HR processes, policies, workflow, and work unit priorities.

• Develop professional HR substantive expertise through continuous learning activities such as attending academic courses, seminars, workshops, reading professional research journals or conducting research to support program development.

• Study and analyze positions and prepare position descriptions based on job responsibility questionnaires and personal interviews; evaluate positions using established evaluation systems, determine grades and prepare records as to the validity of the evaluations.

• Record and track data from position descriptions and job salary evaluations to ensure consistency and accountability.

• Identify staff vacancies and recruit, interview, conduct candidate reference and work history authentication along with background checks and select applicants.

• Provide employees with information about policies, job duties, working conditions, wages and opportunities for promotion and employee benefits.

• Administer compensation, benefits and performance management systems and safety and recreation programs.

• Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment and recommended needed changes.

• Plan and conduct new employee orientation to foster positive attitude toward organizational objectives, which includes planning and managing the onboarding process and training for all new hires to be concluded within the first three weeks of employment.

• Analyze training needs to design employee development, language training and health and safety programs.

• Serve as a link between management and employees by handling questions, interpreting, and administering contracts, and helping to resolve work-related problems.

• Conduct exit interviews to identify reasons for employee termination.

• Contract with vendors to provide employee services such as background verification, health and life insurance, and transportation, as needed..

• Assist supervisors and staff with understanding and using the Performance Evaluation System.

• Mediate conflict, grievances, and harassment cases.

• Make decisions on HR issues in consultation with the OM and COP.

• Assess labor law risks in consultation with home office and local counsel and advise on risk mitigation measures to ensure program has labor flexibility to expand and contract.

• Manage all HCN staff procedures in compliance with the Salvadoran Labor Law and the labor laws for other target countries.

• Oversee and support all administrative duties in the office and ensure that office is operating smoothly, including but not limited to tax exoneration requests on goods and services, staff travel requests, others.

• Maintain the office in proper conditions, arranging necessary repairs in coordination with the Operations and HR Officer.Ensure staff submitt timesheets in a timely fashion.

• Manage the vehicle fleet.

• Manage direct reports aligned to Creative Values, SMART objectives, and CEPA.

• Perform other tasks, as assigned by the OM or the Chief of Party.**Qualifications**

REQUIRED SKILLS & QUALIFICATIONS:

• University degree in human resources, management, business administration, or related field is required.

• Must have 6 + years of general work experience and 4+ years of specific experience related to the position required.

• Experience working on development funded programs is considered a plus.. ?

• Demonstrated ability to solve challenging staff related matters.

• Experience with budgeting and cost analysis.

• Strong organization and communication skills.

• Experience in sourcing, recruiting, and interviewing professional and management candidates is required.

• Certification in human resources (PHR, SPHR, GPHR) is considered a plus.

• Experience in developing and implementing programs across complex organizations with software and systems related to sourcing and management of candidates is required.

• Good communication and interpersonal skills are required.

• Knowledge of local labor law is required.

• Proficiency at using Microsoft office software: MS Word, Excel, PowerPoint, Outlook, etc. is required.

• Use of Human Resources Information Systems (HRIS) is considered a plus.

• Excellent record keeping and documentation skills.

• Proficiency in oral and written English.

• Spanish language fluency.

• Must have existing work authorization for El Salvador.

PI168085964

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