Hub Operations Duty Officer

You will be responsible for minimizing the impact of operational irregularities and unplanned events on cargo flown as planned (FAP) to accommodate efficient cargo flows within the Hamad International Airport Cargo Terminal. Provide an early warning system and proactive coordination to prevent operational discrepancies to ensure an improved and sustainable operational performance

• Ensure pre-flight arrival and departure requirements are available including transportation (special loads and security) to meet the daily operational requirements and defined KPIs.
• Ensure loading, offloading, infeed, break, build, outfeed, departure and delivery activities are completed within set standard level agreements (SLA) and defined KPIs.
• Monitor workstation productivity and usage to support an efficient operation.
• Ensure pre-checks are completed for special shipments e.g. security checks/regulations in accordance with QAS Cargo processes and procedures.
• Monitor delays of cargo flights and coordinate for ULD breakdown to prevent or minimize the delay for onward booking and flight uplift.
• Manage shipment connections for outbound flights and ensure Quick Ramp Transfer (QRT) units are transferred as planned to adhere to the Flown as Planned (FAP) parameters.
• Monitor flight manifest releases according to defined KPIs to ensure compliance with SOPs and CIQ standards.
• Provide visibility on ramp offloads, ensuring offloaded units are returned to warehouse in a time bound manner.
• Co-ordinate bay changes to ensure information is relayed to relevant stakeholders for efficient ramp coordination.
• Liaise with QAS Ground Services for transportation, Non-Motorized Equipment (NME) availability and manpower, ensuring effective and on time delivery of cargo at aircraft bay.
• Coordinate planned and unplanned disruptions (systems and contingencies) to ensure business continuity.
• Supervise warehouse storage capacity based on forecasted loads ensuring utilization of space, equipment and manpower.
• Fulfil any other responsibilities as required or deemed fit for optimal operational standards.

About Qatar Aviation Services

Qatar Aviation Services (QAS) is an award winning, premier ground handling organization whose global headquarter is at Hamad International Airport (HIA), the hub airport of Qatar Airways. QAS is certified in ISAGO, ISO 9001, RA3 (Regulated Agent) and is a member of the IATA Ground Handling Partnership, proactively participating in various IATA technical groups such as IATA Ground Operations Manual, Load Control & Messaging, Ground Service Equipment & Environment and Airside Safety Group.

QAS Cargo provides services like Import & Expert Handling, Special Cargo Handling and Cool Chain, for 34 Passenger and Cargo Airlines including Qatar Airways, handling more than 1.8 million tons annually at Hamad International Airport.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

Qualifications

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community

About You

An ideal candidate will have:

• 3 to 4 years of Station Ground Handling or Operations Control Center experience within Logistics industry.
• Knowledge of Ground Handling Operational Procedures.
• Knowledge of IATA Cargo Handling Procedures and Regulations.
• Knowledge of Cargo Management Systems.
• Basic understanding of emergency response procedures, action plans, strategies and policies for effective control over manpower resources and equipment utilization.
• Relevant courses from recognized establishments within the field of Aviation, Cargo and Freight Operations, Warehousing and Cargo Handling.
• Planning and organizational skills with customer focus and analytical skills.