HR Specialist

Business Title HR Specialist

Job Title: Specialist I

Job Location: Telecommuter

Reports To: Global People Resources Operations Manager

About CRS

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.

Background

As a global organization, that has grown significantly in size over the past decade, CRS is now comprised of approximately 8,000 people from over 100 countries who collaborate to catalyze transformational change. Four Strategic Approaches that will enable the agency to achieve the Vision 2030 Strategy have been identified. One key Strategic Approach is to build a more agile, innovative, and impactful organization.

Job Summary

The HR Specialist provides expert HR support and acts as a first point of contact for employees and managers to the Global People Resources (GPR) Operations team, helping staff navigate GPR initiatives, policies, and procedures, as well as provide insight on compliance processes. The HR Specialist also ensures smooth and accurate processing of employee-related transactions throughout the employee lifecycle. The position focuses on building relationships and partnering with employees and management to meet agency objectives and serve the mission. The role assesses and anticipates GPR-related needs by identifying gaps, diagnosing root causes and proposing means to develop integrated solutions.

Roles and Key Responsibilities

Create and maintain all Global People Resources (GPR) Operations business process documentation, including process maps/workflows, standard operating procedures, and project plans for GPR Initiatives; ensure compliance to multiple regulatory requirements (i.e., General Data Protection Regulation (GDPR), Sarbanes-Oxley Act (SOX), etc.).
Collaborate across GPR and with other functional groups such as Payroll, Global Information and Knowledge Management (IT), and Finance to ensure alignment and integration with GPR’s operational processes.
Actively manage GPR’s department’s intranet/employee portal in SharePoint, including designing content and making updates to provide a positive, user-friendly employee experience.
Assist in providing day to day technical and administration support to departmental and end users of the applicant tracking and onboarding system (Oracle – Taleo Enterprise Edition).
Support compliance reporting for key state and federal requirements
Assist in the preparation of various GPR documents, such as individual employee communications, employment actions and GPR policies.

Support compliance related reporting and auditing (i.e., OFCCP, SOX, AAP, FLSA, EEO, ACA, etc.)
Perform quarterly audits and reconciliation of GPR data relating to benefits and payroll.

Policy Interpretation and Enforcement

Provide entry-level GPR policy guidance and interpretation to employees and management

Work collaboratively with GPR team to ensure consistent application of policy, practices and initiatives to provide GPR solutions that positively impact the agency
Monitor and address questions related to employment categories (i.e. regular employee, temporary employee, etc.)
Review, track, and approve Alternative Work Arrangement requests

Employee Onboarding

Work with other parts of GPR (Talent Acquisition, Employee Engagement) and other divisions (i.e. GKIM/IT) to ensure efficient and smooth onboarding logistics

Employee Relations

Support repatriation process for Expatriates, out-processing for US-based staff, and payroll termination transactions
Respond to unemployment insurance requests and represent agency at hearings
Coordinate with GKIM/IT and Finance to communicate and collect back outstanding financial advances and/or equipment from departing employees
Manage the entry process for employee separations, transfers, or status changes within the Oracle Human Capital Management (HCM) system

Data and Transactions

Capture and communicate employee lifecycle events (change in status, promotion, lateral move, termination, etc.) in a timely manner to the people or systems that need to be informed
Provide timely metrics, and related analysis, to guide decision making, propose solutions and help business managers better understand GPR trends, issues, and gaps

Qualifications

Basic Qualifications

Bachelors’ degree in education, instructional design, political science, or related field

Four years’ work experience in HR, preferably in Tier 1 HR support process development

Knowledge, Skills and Abilities (SKAs)

Strong decision-making, problem-solving, and analytical skills
Ability to assess multi-faceted issues, anticipate potential problems, and apply high level of skill and judgment around complex and ambiguous issues.
Effective written/verbal communication skills, active-listening, counseling, interviewing, researching and report writing.
Well-developed people skills, high level of emotional intelligence; excellent interpersonal skills, and ability to develop strong trusting relationships with employees at all levels.
Ability to maintain high levels of integrity and confidentiality regarding agency and employee matters.
The ability to understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives, productivity and development of HR within the company

Knowledge of principles and practices of human resources management, including Unemployment, Compliance, and Employment Action Processing
Proficient use of MS Office.
Advanced knowledge and experience with web applications, Excel, PowerPoint, SharePoint, and Visio applications.

Preferred Qualifications

Seven or more years of experience in HR, preferably in Tier 1 HR support process development
HRIS experience or other database experience a plus.

Agency-wide Competencies (for all CRS Staff)

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

Integrity
Continuous Improvement & Innovation
Builds Relationships
Develops Talent
Strategic Mindset
Accountability & Stewardship

Supervisory Responsibilities None

Key Working Relationships:

Internal: GPR team members, staff, senior management, supervisors

External: HR Professionals, legal counsel, local/state government offices, vendors and consultants

What we offer

CRS offers a comprehensive benefits package including medical, dental, life insurance, vision, generous retirement savings plan and the opportunity to work in a collaborative, mission-driven culture that is committed to improving the lives of the poor throughout the world.

***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

NOTE: All interested applicants must be authorized to work in the U.S. at the time of application.

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

EOE/M/F/D/V – CRS is an Equal Opportunity Employer.