HR Generalist – Contact Center

We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.

Job Purpose

• Provide optimal support to AkzoNobel’s employees by efficiently answering HR related queries on the basis of global/local standard processes.
• Escalation of cases to Centers of Expertise as appropriate and effective communication with managers and employees.
• Maintenance of reliable, well-functioning and appropriate HR Information Systems (SuccessFactors and Local Time & Attendance/Payroll system) to ensure functional operations at a high quality
• Coordination and execution of daily back-office administration
• Coordination and execution of payroll cycle process & related services for multi-Business Units. Maintenance and adherence to quality controls throughout the payroll process as defined by local payroll vendor and global standard

Key Accountabilities (1)

Front-Office

• Take, investigate and resolve first line calls and e-mails to the People Services desk in line with turn-around time SLA’s and quality standards on HR transactional topics such as: pay, time, benefits, HR system support.
• Respond to first-line questions and cases and register and control client cases in the administrative system
• Provide customers with knowledge, information or advice in case of first-line questions and cases and/or refer complex questions or questions that require follow-up to HR Services second line specialist.

Back-Office

• Maintain local organization structure within core HR system; create or modify organizational units and positions after promotions and transfers
• Fostering a constructive dialogue with HR Business Partners, HR Operations Managers & Advisors, and regional / local Center of Expertise to ensure customers are experiencing “One HR support”
• Create employment contracts, (confirmation) letters and memos
• Manage benefit enrollments, handle benefit administration and determine employee eligibility
• Ensuring employee records, both paper-based and electronic, are up to date and accurate.
• Leads creation and maintenance of policies and local content on MyServicePortal.

Key Accountabilities (2)

Payroll & Time

• Maintain payroll processing schedules and related control tasks/events, ensure effective transition and coordination of processing events between People Services and cross-Business Unit HR Operations teams
• Review time sheets, work charts, wage computation, and other information in order to detect and reconcile payroll discrepancies. Verify attendance, hours worked, and pay adjustments, and post information onto designated records
• Perform required tasks and validation steps to ensure production of timely and accurate employee payments, transfer of funds and delivery of appropriate reports and related files for BUs
• Monitor and report on payroll performance metrics and process cyclical events including monthly, quarterly and annual activities
• Administer social security, pension and commercial insurance programs annual activities, analyze and maintain benefits data update to ensure comply with government requirement and company benefits policy

Experiences & Background

• 2-6 years relevant working experience
• Bachelor’s degree preferably in HR

Requirements

• Strong customer services orientation
• Ability to interpret and apply the HR policies and procedures
• Proactively collaborate with project team members/Centers of Expertise to ensure timely, efficient and accurate deliverables
• Flexible and stress resistant
• Accurate, attention to detail and self-standing
• In depth experience with HR supporting technology – including payroll system, employees master data system and Microsoft Office suite – and capability to quickly learn new technology.
• Strong oral, written and interpersonal communication skills and confidence to effectively work with all levels of the organization (including external candidates where necessary)
• Project management skills in specialist projects
• Good communication in English
• Familiar with national / local labor related laws

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.