Housing Services Manager

Tuath Housing has provided safe, secure and affordable housing since 2006. A lot has changed over the years, but our values remain the same. In partnership with Key Stakeholders, our main focus is on delivering more quality homes to more people and providing an outstanding Customer experience to our 27,000 residents Working with Tuath Housing is different because we make a difference. We maintain and develop our team of dedicated, motivated, and authentic people through focused training and career development.

Our People and Culture:

Our employees benefit from a positive working culture, learning and development opportunities, and an extensive benefits package which includes:

24 days annual leave

Attractive salaries commensurate with experience

Pension scheme, bike-to-work scheme and a wellness allowance

Career development opportunities and a study aids scheme

Access to an Employee Assistance Program

Flexible working and an excellent work-life balance package

Tuath Housing are accredited with the Bronze Award from Investors for Diversity and are committed to promoting a diverse and respectful workplace reflective of all cultures, nationalities, backgrounds, genders, members of the LGBTQ+ community and people from traditionally marginalised backgrounds. We are committed to creating and maintaining a workplace where all colleagues can be their most authentic self.

Tuath is committed to embedding environmental, social and governance (ESG) considerations into every aspect of the business, and to implementing a business plan that emphasises social responsibility throughout our operations. We strongly believe in the importance and value of working in partnership with our many stakeholders to deliver more homes to more people, creating communities across the country. By tracking Tuath’s ESG achievements, we can lead the way in making the affordable housing sector in Ireland more sustainable; and by having a positive environmental and social impact Tuath will also deliver better results to our residents, our employees, and the wider community.

If you are driven to make a difference and believe that everybody needs a home, Tuath is waiting to hear from you.

Position Summary:

As Housing Services Manager this role will work with the Head of Housing & Comunities and the wider Housing Team to ensure that a customer centred estate & tenancy management service is delivered to a diverse range of customers, in a non-judgemental and flexible way ensuring the varying needs of customers are met.

Key responsibilities:

To deal with all aspects of Housing Management and Customer Care for residents and provide a responsive first-class quality and effective service to residents.

To coordinate and manage the handover of all new schemes, to allocate and let properties and to assess transfer requests

To deal promptly and effectively with anti -social behaviour issues, breach of tenancies and preparation of cases for court proceedings.

To deal with all the aspects of empty properties in order to quickly re-let them at the lowest possible cost

To identify and process repairs including, ordering, monitoring and checking work and processing invoices

To liaise with tenants, residents and consultants regarding design and improvement proposals, include the programming of work

To assist the Housing Director and Development Director to attend site meetings, residents and public meetings plus other meetings, including management company meetings, AGM’s and EGM’s as required

To supervise the work of housing management and other locally based staff in the provision of quality services to tenants.

To be responsible for the supervision, training, appraisal, direction and management of the Housing Services Coordinators and Resident Supervisors and or any other office-based staff.

To work closely with a range of stakeholders particularly local authorities, regulations office, landlords and developers.

To play a key role as the first point of contact within the Dublin office for Tuath Housing with all relevant Statutory Bodies.

To work flexibly and collaboratively with the other internal departments and contribute to the management and development of services which comply with legislative and regulatory requirements.

Requirements:

Full, clean driving licence and daily use of car.

A relevant Degree in housing or technical qualification. or 5 years’ experience in housing sector

Must be able to demonstrate experience of supervising performance and processes

Up to date knowledge of housing sector, best practice and relevant regulation and legislation for tenancy management.

Good understanding of MS Office.

Experience of working with the public in a customer-oriented environment.

Knowledge of GDPR and Health & Safety requirements.

Excellent communication, interpersonal and relationship-building skills.

Ability to work effectively as part of a team and independently.

Good organisational and time-management skills.

To participate on forums/working groups/committees as required.

Promote a culture which is supportive of excellent service delivery and meets Tuath Housing’s vision, mission, and values.

Working for Tuath Housing:

Attractive salary commensurate with experience

24 days annual leave

Service leave

Organisational performance bonus

Generous pension scheme

Sick leave

Wellness allowance

Hybrid working

Bike-to-work scheme

Flexible working hours

Career break

Career development program

Employee assistance program

Linkedin Learning licence

Car-parking on site

Sports & Social Club

Work-life balance package