Housing Officer

• /strong> 21,179 per annum

Permanent, Part Time (24.5 hours per week)

Aspley Court, Orpington

About The Role

We’re searching for a Housing Officer, to join our friendly and hard-working team at A2Dominion. In this role you will deliver a high quality housing management service to care and support tenants, achieving performance targets, maximising customer satisfaction and ensuring that all relevant policies and procedures are followed.

Key Responsibilities

• Provide a housing management service to include dealing with voids, getting nominations, preparing licence agreement and letting the property.
• Liaising with service providers where appropriate regarding nomination.
• Assess potential tenant, contribute to the allocation decisions and negotiate appropriate support to minimise risk of tenancy failures.
• Deal appropriately with anti- social behaviour, logging on database, as required and taking necessary enforcement action
• Ensure that IT systems are regularly updated and effective manual record systems are maintained.
• To build relationships and work with both internal and external stakeholders of A2Dominion and attend residents meetings when required.
• Assist with investigation of customer complaints. Report findings to the Regional
• Housing Manager (HM & Contracts) to encourage continuous improvement of service.
• To attend and represent A2Dominion at court, external meetings, case conferences, forums and evictions.
• To carry out and monitor regular estate inspections, tenancy audits and ensure accurate records are maintained and actions are taken to deal with issues
• To participate in the service charge process, obtain information and meet deadlines including checking service charge information from managing agents and pass to housing assistants to raise PO.
• Ensure that the tenancy management objectives and key performance indicators are achieved.

More About You

For this role, we’re looking for someone with the following:

• Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
• Experience of working in a customer facing role
• Experience of housing management & arrears collection
• Ability to work to specified policies and procedures
• Ability to provide support to all residents including those with vulnerabilities

About Us

We are one of the UK’s leading housing associations. Our vision is to improve people’s lives through high-quality homes and services.

We operate across London and southern England, providing affordable, private and social rented homes, student, NHS and temporary accommodation, as well as supported housing and homes for older people. We also offer high-quality sustainable homes for sale and shared ownership, available through our FABRICA by A2Dominion brand.

Whilst we take a commercial approach to housebuilding, all the profits the Group generates are reinvested into supporting our social purpose, helping to deliver more homes and services for customers.

Choosing us is easy

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Flexible working
• Investment in your learning and development.

In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.

If you’ve read about this opportunity and are excited about working for us, but you’re not sure if you’re 100% confident with your experience – we’d still love to hear from you! Just make an application and we’ll be in touch from there. We welcome all applications regardless of race, gender, ethnicity or sexual orientation.