networx | Recruitment Software & Services
You will be a confident communicator who can make decisions with ease whilst keeping our customers’ needs as your focus.
Due to the nature of the role, you will need to have a full driving licence and access to a car with business insurance.
About the role?
You will be responsible for ensuring tenancies are managed appropriately according to the circumstances of the household, making referrals, and signposting for support as necessary. You will also help to reduce rent and service charge arrears and manage cases of anti-social behaviour ? working in partnership with other teams and agencies as required.
You will also need to work with other teams to ensure a high standard of customer service which is responsive to our customers’ needs.
Please find attached the job description detailing the key accountabilities and the essential/desirable knowledge, skills, abilities and experience for this role.
What are we looking for?
Skills
Essential
Excellent customer service skills.
Excellent problem-solving skills.
Excellent negotiation and influencing skills.
Excellent communication skills, both written and verbal.
Excellent time management and organisational skills.
Good IT skills with the ability to use housing management software.
Knowledge/Experience
Proven debt management experience.
Experience of dealing with people in difficult, often stressful, situations.
Experience of tenancy and neighbourhood management.
Knowledge of relevant housing legislation.
Experience of using Microsoft Office applications.
Attributes
The ability to work within an ever-changing environment.
Positive outlook.
Ability to work in isolation away from colleagues.
Ability to work collaboratively with colleagues and external agencies.
Ability to deal with confrontation in a calm and confident manner.
Desirable
Qualifications
Good level of general education or relevant experience.
CIH recognised qualification.
Upholds the CIH professionalism standards and demonstrates a commitment to champion the role housing professionals play in making a difference to the residents and communities they work with.
What can we offer you?
Working close to Watford Junction station and within walking distance to the shops and cafes of Watford town centre, your salary will be £30,000 – £35,000.
28 days annual leave plus bank holidays
Employer pension contribution up to 11%
Development opportunities
Life assurance 4x of annual salary
staff discount scheme
When applying for Watford Community Housing, please consider our organisation’s values:
Professional – We are honest, open and respectful. People trust us to keep our promises.
Collaborative – We work together as one team and build lasting partnerships to get results.
Forward-thinking – We have a can-do attitude and embrace opportunities to improve and innovate.
How to apply
If this sounds like your next role, click ‘apply now’, tell us why you’ve got what it takes and send us a copy of your current CV.
The closing date is 16th March 2022 (but please note we reserve the right to close the vacancy early if we receive a large response).
To apply for this job please visit www.networxrecruitment.com.