Hotel Reservationist

We are seeking a polished hospitality professional for the role of Reservationist to join our Front of House team. Awarded by the Caterer three years in a row as one of the top 15 places to work in hospitality, we are seeking an individual with a passion for guest service and a organised approach.

Opened in May 2019, Dakota Manchester is centrally located in the Piccadilly Basin, quickly gaining the position of Number 1 hotel in the city on Trip Advisor for offering fantastic service to all of our guests. Situated on Ducie Street, close to Piccadilly Station in an eight-story purpose-built structure, Dakota Manchester offers a quality of hotel unparalleled in Manchester. Combining style with impeccable service, Dakota is a modern luxury lifestyle brand with sophistication at its heart.

Dakota is home to 137 luxury bedrooms, including 27 suites – the most in the city, a destination cocktail bar with Champagne room, and a brasserie style grill with private dining rooms as well as a spectacular terrace.

CONTRACT AND REWARD

Remuneration is £20,000 per month, paid monthly. The role carries a permanent contract for 40 hours per week, working any 5 days out of the week. Candidates must be fully flexible to work shifts, however the hours will typically be 10am-7pm, Tuesday-Saturday.

Perks Include

• Fantastic bedroom rates
• 30% off dining at Dakota
• Access to our Employee Assistance Program ran by BHSF (up to March 2023) which includes:
• GP consultation and private prescription services
• 24/7 access to helplines that provide with counselling and mental health support, personal legal helpline and support, advice and information for those with care responsibilities, personalised debt and financial advice
• Online fitness and health assessment as well as nutritional advice and discounted gym membership at over 3,200 gyms and health clubs and boot camps across the UK
• Access to the Smart Spending App to enjoy shopping discounts including Tesco, Asda, Primark, Currys PC World, ASOS, Starbucks, Costa, Odeon and Vue.
• Accredited, certified training given on employment including Health & Safety Level 2, GDPR, Legionella Safety, and PAT testing.
• Gift voucher on every anniversary of your employment
• Meals on duty and uniforming

About Dakota Hotels

Dakota is a growing UK-based lifestyle brand with five locations, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, and Manchester.

Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards.

Role Responsibilities

The engine of Dakota, Reservationists must have a genuine warmth that can be translated over the telephone and on emails, as well as being well organised. Job responsibilities include:

• To carry out Reservations duties including creating reservations, handling guest queries, pre arrival communications with guests, carrying out ad hoc requests, and handling guest billing.
• Provide a consistently excellent level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition.
• To have a comprehensive knowledge of the Front Office computer systems.
• Work closely alongside all other departments to ensure excellent communication and be proactive in assisting other departments as required.
• Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions, delivering items to room.

Applicant Requirements

As well as having a desire to learn and an enthusiasm for the role and full training will be given. The successful applicant will have/be:

• At least 1 year working experience as a receptionist or similar reservationist role
• Experience using RezLynx and/or Opera system would be preferred but not essential
• An outgoing personality and a real team player.
• Be flexible in working shift patterns required.
• Successful candidates will have an outgoing personality and be confident in providing dynamic service.
• Fully computer literate.

APPLY

To apply, please email us your up-to-date C.V. For more information on our luxury hotel, please visit our:

• Instagram @dakotahotelsuk and @dakotahotel_mcr
• Trip Advisor
• Facebook page