HelpDesk Specialist

People who create bold things, make the difference, have fun, love technology, and have everything they need to pursue their passion to create innovation. We are looking for an IT HelpDesk Engineer who will be engaged in managing IT-related activities connected with hiring, relocation, termination, transfer and upgrade procedures.

YOU ARE

• Experienced Help Desk systems (preferable)
• Having experience of work in CallCenter (preferable)
• Familiar with the following services: MS Windows 10, MS Office
• Able to get things done and possessing troubleshooting skills
• The one who can work using checklists
• A team player and client-oriented
• Showing Pre-Intermediate strong+ English level

YOU WANT TO WORK WITH

• Managing IT-related activities connected with hiring, relocation, termination, transferring, and upgrading procedures according to Service Catalog and internal procedures: processing, registering, and delegating requests to appropriate Service owner, tracking their correct completion till closure, indicating possible problems and risks, and raising them to appropriate stakeholder
• Managing objects in Active Directory (creating/releasing user account in AD, creating/releasing PC account in AD)
• Operating calls to provide information about IT services
• Procedure fault analysis and troubleshooting, detecting the roots of problems and making decisions for resolving them. Cooperating with other directions if required to accomplish requests effectively and efficiently
• Keep team’s documentation (procedures, handbooks) organized and up-to-date

TOGETHER WE WILL

• Support your technical and personal growth – we have a dedicated career plan for all roles in our company
• Take part in internal and external events where you can build and promote your personal brand
• Give you access to experienced specialists willing to share their knowledge
• Show you our casual atmosphere – no dress code
• Care about your individual initiatives – we are open for them, just come and share your ideas
• Share many other advantages with you such as attractive salary, modern office, a package of benefits, language classes, etc.

[”]