Health & Wellness Supervisor

International Rescue Committee

Job Overview: The Health & Wellness (H&W) Supervisor manages staff providing direct client services within the Health & Wellness department. The H&W Supervisor plans and implements programming, coordinates core service delivery, supervises staff, ensures program goals are met, and satisfies budgetary, compliance and reporting responsibilities for the assigned portfolio.

Major Responsibilities:

Responsibilities include, but are not limited to:

Program Oversight

· Supervise program staff to ensure that services are provided within the required timeframes,

· Conduct regular and timely case file reviews with team members; Ensure compliance with case file documentation and reporting requirements;

· Provide training and dissemination of program updates of donor requirements through on-going review of Cooperative Agreement and organizational announcements, in collaboration with the Health & Wellness Manager;

· Assist with providing data and reports for Health & Wellness Manager and IRC HQ, including annual data match, and other reports, as requested;

· Meet with clients to ensure positive experience and to receive client voice and feedback; Support client grievance when appropriate;

· Oversee spending and DFA funds distribution.

Supervision

· Meet regularly (once or more times a week remotely and in person) with direct reports to assign duties and ensure that tasks are completed;

· Coordinate team direct service meetings; ensure communication and collaboration across departments;

· Supervise direct service staff, including recruitment, onboarding, and oversight which includes onboarding, training and support of new hires, performance evaluations, and related HR tasks;

· Ensure all direct reports have updated development plans and work to ensure appropriate diversity, equity and inclusion measures are implemented;

· Approve timesheets and overtime.

Community Engagement

· Work with team members to utilize referral systems for participants to access outside services;

· Work with volunteer coordinator to establish volunteer and intern opportunities related to case management; Ensure H&W team is effectively utilizing and managing interns and volunteers;

· Represent H&W in internal and external meetings when requested by Site Leads.

Key Working Relationships:

Position Reports to: Health & Wellness Manager
Position directly supervises: Health & Wellness Caseworkers, Program Interns and Volunteers

Job Requirements:

Education:

· Bachelor’s degree required, preferably in social work or related field

Work Experience:

· Minimum two to three years of experience implementing domestic refugee resettlement or similar programs

· Experience supervising, supporting, and training staff strongly preferred

· Experience in program management and responsibility for budget management preferred

Demonstrated Skills and Competencies:

· Proficiency in Microsoft Office applications

· Ability to prioritize and manage time effectively

· Demonstrated ability to work effectively as a team member in a multi-cultural environment

· Excellent written and oral communications skills in English; proficiency in a language spoken by client populations a plus

· Valid driver’s license, reliable access to vehicle with current insurance, and the ability to travel regularly throughout the service delivery area

Working Environment:

· A combination of standard office environment and ‘field’ time in and around the service delivery area to perform the above outlined responsibilities.

· May require occasional weekend and/or evening work.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

How to apply

Please apply on our website:

https://rescue.csod.com/ux/ats/careersite/1/home/requisition/31336?c=rescue


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