Health & Wellness Program Manager

IRC Background: Founded in 1933, the International Rescue Committee is a leading non-sectarian, non-profit organization providing emergency relief, protection, rehabilitation assistance, resettlement services, and advocacy for refugees and victims of oppression or violent conflict. Domestically, our 25 offices across the U.S. ensure new arrivals have food, shelter, and clothing, and work with refugees to help them gain self-sufficiency. Through its Dallas office, the IRC helps to resettle over 500 refugees every year. The Health and Wellness programs aim to develop and support new health, mental health, and well-being programming for refugee and immigrant communities.

Job Overview: IRC Dallas’ health and wellness programming has grown significantly over the past several years. Further developing services that enhance the health and well-being of refugee and immigrant communities is part of the office’s strategic vision.The Health and Wellness Program Manager will manage IRC Dallas’ Social Adjustment Services, Intensive Case Management, Mental Health, Food Security, and Benefits programs. Responsibilities will include staff management and support, program management, grants management, grant writing, project design and development, strategic planning, partner relationship management, monitoring and evaluation, and all aspects of program management in collaboration with program teams. This position reports to the Deputy Director of programs.

Major Responsibilities:

Program Management:

• Manage multiple health and wellness programs and projects
• Ensure health and wellness programs provide culturally and linguistically appropriate services while promoting well-being and independence
• Support programming in the areas of Health Empowerment, Access and Education, Community Gardens and Produce Stands, Nutrition and Food Security, Refugee Elders, Special Needs Case Management, COVID-19 Response and Vaccine Outreach, Mental Health, Wellness and Well-being, and others as needed
• Identify service gaps and develop and implement programming to address gaps
• Manage multiple federal, state, local, and private grants and funding streams
• In collaboration with program coordinators and finance department, develop and manage all assigned budgets including monthly review of Budget vs. Actuals (revenue and expense activity), match objectives, and financial reporting to funders
• Ensure accurate, high quality data tracking and accurate, timely reporting for Health and Wellness programs
• Develop and review program reports and collect statistics and developments for evaluation, tracking and reporting purposes and to ensure compliance with funded objectives and donor requirements
• Implement monitoring and evaluation activities to assess program activities, document accomplishments, identify promising practices and lessons learned, and respond to participant and community feedback and needs
• Ensure smooth and functional operation of Health and Wellness programs maintaining efficient systems and ensuring delivery of quality services

Staff Support & Supervision:

• Provide direct support to Mental Health Program Supervisor, Extended Case Management Supervisor, Social Adjustment Services Program case workers, Intensive Case Management Program case workers, New Roots Program coordinator, and other positions created through program development
• Utilize IRC’s People Management Standards including regular team and individual meetings, clear expectations, effective feedback, and responsive support
• Ensure program staff engage in training on trauma-informed approach and other relevant professional development and work to incorporate trauma-informed approach into service delivery, workload management, and staff supervision and support
• Provide mentorship and support to staff around professional development, workload management, trauma-informed approach, and staff wellness
• Cultivate an environment of teamwork through regular program meetings and on-going training
• Conduct mid-year and annual performance management evaluations

Program Development:

• Identify unmet needs, design programming, and develop funding to address gaps in services in response to staff, participant, and community feedback
• Responsible for seeking opportunities to maintain and expand Health and Wellness programming and developing high quality funding proposals in collaboration with program and development staff
• Work collaboratively with current and future funding partners
• Maintain and develop relationships with funders and other partners who contribute donated services, time, funds, and goods to support Health and Wellness programs
• Expand services and resources available to communities served including professional services, in-kind donations, and volunteer time through engagement with donors and providers

Leadership:

• Organize and participate in annual planning activities for Health and Wellness Programs including developing and defining a vision and strategy in collaboration with program teams
• In conjunction with other Program Managers take ownership of relevant strategic objectives, provide guidance and oversight to the appropriate objectives in the IRC Dallas Strategic Action Plan
• Act as a member of IRC Dallas Senior Management Team
• Work with IRC Dallas Senior Management Team, program leads and other staff, and ensure a good working relationship with all internal departments/programs in the design and coordination of new programming, provision of services, development activities, public relations materials, events and media communications
• Participate in all staff meetings, staff development activities, and fully engage as a member of the IRC Dallas team
• Comply with all policies, procedures, and protocols of the agency
• Other duties as assigned

Job Requirements:

• Relevant degree or equivalent professional experience
• Minimum of 3+ years of related professional experience in the areas of Program Management; Grant Management; Grant Compliance; Social Services; Mental Health Services; Public Health; Food Security; Humanitarian Relief; Staff Supervision; Grant Writing/Development; Donor Relations; etc.
• Holistic understanding of refugee and immigrant health and wellness, particularly health trends, issues, challenges, and appropriate interventions
• In-depth knowledge of health, mental health, wellness, refugee and immigrant services, trauma-informed approach, and understanding of participant and community perspectives and needs
• Experience providing support to staff and understanding of staff well-being, managing workload, professional boundaries, setting clear expectations, and providing direct feedback
• Program management, leadership, and training experience
• Experience engaging with and providing services to diverse populations
• English proficiency, both spoken and written, and professional proficiency in language(s) of local immigrant and refugee communities (i.e., Arabic, Dari, Kinyarwanda, Pashto, Somali, Spanish, Swahili, Ukrainian, etc.) preferred
• Public speaking experience and ability to professionally represent IRC and its mission
• Strong organizational skills including detail oriented, prioritizing, planning, and effective time management
• Experience working with and ability to interact with diverse groups of people
• Ability to work independently to ensure proactive, quality performance of duties, as well as ability to work as part of a team
• Computer skills, particularly knowledge of Word, Excel, and all Microsoft Office applications
• Must be comfortable in a fast-paced, multicultural environment
• Access to reliable transportation to travel throughout the service delivery area

Working Environment:**

• Standard, professional office environment (currently hybrid)
• May require occasional weekend and /or evening work.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.