HEALTH QUALITY IMPROVEMENT MANAGER

Médecins Sans Frontières (Doctors Without Borders), an international medical humanitarian association founded in 1971, provides medical assistance to populations whose lives are threatened: mainly in cases of armed conflict, but also epidemics, pandemics, natural disasters or exclusion from care.

MSF WACA (West and Central Africa) was created in 2019 and aims to bring about a change in the dynamics of the MSF movement. WACA is driven by a significant number of doctors and humanitarians of Doctors Without Borders from West and Central Africa who wish to be heard, to contribute and above all to proactively assume responsibility for the humanitarian mission of the organization. WACA reflects an identity of humanitarians, an aspiration for MSF, a truly inclusive movement of people who share the values of empathy for others. Its strength is based on other MSF associations and its associative fiber is amplified by concrete operational objectives.

We are looking for: Health Quality Improvement Manager

Department: Medical

Direct Manager: Deputy Medical Director

Working %:100 %

Position based in: Abidjan

Mobility: Countries of interventions in Central and West Africa

Type of contract:Fixed term Contract renewable

Duration: First contract up to June 2023

Position to be filled on: 1st October 2022

General Objective:

A quality improvement manager in healthcare is a health care professional that works to improve patient care, patient safety, and patient outcomes, and works to make policy and process improvements to promote healthcare at the highest level.

Quality management workers focus on quality control and healthcare initiatives that drive major changes in healthcare improvements within the healthcare sector. Quality improvement (QI) reflect MSF goal to improve quality of health and healthcare through the three following aims: access to care, better care, and healthy people and communities. That goal is met through improving patient engagement, clinical workflows of healthcare workers, and use of mobile technology integration in the healthcare system. Quality improvement management also works to improve quality standards through communication, controlling patient costs, decreasing HAI cases, and improving patient outcomes. A quality improvement manager is at the forefront of innovation and change in the healthcare system.

Main responsibilities:

• Participate in departmental, or hospital risk, safety, quality, and committee meetings;
• Collaborate with and communicate with managers to identify quality problems that must be improved and communicate with other managers to ensure that problems are properly identified, documented, and resolved. They assist with training staff that are responsible for safety and quality care;
• Participate in continuing education to grow professionally and maintain licensure and certification requirements;
• Decrease healthcare acquired infections (HAI), working to improve policies and procedures throughout the healthcare organization, as well as run programs that focus on operational efficiency and consistency;
• Review and revise existing policies and procedures. They must successfully implement process improvement and quality management programs that ensure reporting errors in a timely fashion;
• Establish work plan metrics and pursue data collection methods for accurate trending reports;
• Analyze performance metrics related to top diagnoses, clinical procedures and operational performance in order to recommend valid solutions. They may focus on clinical prioritization, service quality, provider and patient feedback and improvement initiatives;
• Work with Medical Managers and Coordinators, committees, and work groups to drive desired outcomes. These could be based on service contracts, staff education and accreditation requirements;
• Act as knowledge experts for continuous improvement activities in all clinical, functional, and administrative areas. They monitor various department processes, such as care complaints and medical record assessments, to recommend actions to address any risks or vulnerabilities;
• Regularly review clinical quality studies, trended health field data, national benchmark assessments and best practice interventions;
• Assess and process personnel and performance data and compare with current practices and information to form a plan for quality improvement recommendations This may involve surveying patients, employees, and the population;
• Oversee and ensure compliance with MSF standards, as well as those of the Minister of health;
• Design and execute training, workshop to enhance risk management and quality improvement in healthcare is all part of a quality management system that is working toward improvement in healthcare services;
• The healthcare quality improvement manager prepares formal responses as well as quality and risk management reports;
• Work closely with IT personnel and healthcare informatics technicians to track and analyze information in order to formulate strategies, ensure regulatory readiness and grade quality outcomes;
• Participate on understanding behaviors and knowledge through member interviews, focus groups and outreach interventions;
• Propose policies and procedures designed to increase provider compliance, practice guideline clarity and healthcare consumer satisfaction levels with a specific focus on patient centered care.

Why join us ?

You will find yourself a rich multicultural environment embellished with many relaxation areas to exchange or just create. The opportunity to test and learn. Every idea is welcome, your comments and opinions will be appreciated at all levels of the organization. The chance to be a key player in a growing and highly qualified team. And most importantly, great colleagues in a healthy work environment… (yes, yes..)

Job Profile:

Education / Qualification:

• At least five (5) years of health care experience with practical knowledge of quality management methods and their functional applications at various hospital levels;
• Familiar with standard quality improvement tools like Six Sigma, root cause analysis and statistical process control;
• Desirable working experience with MSF or other NGO’s in developing countries.

Competencies / Skills:

• Good Strategic Vision skills;
• Good Leadership skills;
• Strong People Management and Development skills;
• Strong Service Orientation skills;
• High level skills in Teamwork and Cooperation.

Professional experience required:

• At least five (5) years of health care experience with practical knowledge of quality management methods and their functional applications at various hospital levels;
• Familiar with standard quality improvement tools like Six Sigma, root cause analysis and statistical process control;
• Desirable working experience with MSF or other NGO’s in developing countries.

Languages skills:

• French and English

Computer skills:

• Essential computer literacy (word, excel and internet)

N.B.:This job description provides a framework for the main responsibilities and primary activities of the position. It is not exhaustive. Therefore, the responsibilities and activities of the position may differ from those described in this job description due to organizational and operational needs.

In a dynamic work environment, MSF offers equal recruitment and development opportunities without any form of discrimination based on gender, religion, sexual orientation, ethnicity, geographical origin, profile, physical disability or any other discriminatory ground.

Female candidates who meet the requirements are strongly encouraged to apply.

Deadline: 31st August 2022 18:00 GMT

Only shortlisted candidates will be contacted.