Health Liaison

Job Overview: The Health Liaison is responsible for programming that ensures the mental and medical health needs of clients are promptly identified and treated, that they are able to establish a medical home for ongoing care, and that they have access to educational resources to support the health and wellness of themselves and their families.

Major Responsibilities:

Responsibilities include, but are not limited to:

Client Services:

· Provide assistance to refugees to ensure timely provision and coordination of medical services, particularly for those with serious health conditions.

· Facilitate communication between clients, local health department, medical providers, and resettlement agency staff to support provision of needed services for newly arrived refugees and those with serious health conditions.

· Oversee delivery of health-related orientation information to newly arrived refugees as part of local cultural orientation program and provide written information on health topics to refugees as needed.

· Arrange for transportation as needed for refugees to attend follow-up medical appointments.

· Provide information to clients on medical insurance plans including referrals to the health insurance marketplace as appropriate.

Provider Relations:

· Provide training to community stakeholders on the special cultural and linguistic needs of refugees.

· Develop and maintain up-to-date list of community health resources; conduct outreach to potential new providers.

Contract Compliance and Documentation:

· Ensure compliance with both case file management and reporting requirements. This entails regular and timely maintenance of both hard-copy and electronic files per best practice standards.

· Report to supervisor any unusual or difficult cases that occur or that may benefit from support from the Virginia Office of New Americans.

· Participate in regular conference calls facilitated by the Virginia Office of New Americans -Refugee Services and report health data as required.

Team/Office Participation:

· Participate in all program meetings, staff development activities, and other duties as assigned.

· Comply with all policies, procedures and protocols of the agency, placing importance on client confidentiality.

· Other duties as assigned

Job Requirements:

Education: Bachelor’s degree in social work, public health, or a related field of study preferred.

Work Experience

• Relevant professional experience in human services field required; minimum of 2 years’ experience strongly preferred.
• Experience working with refugee and/or immigrant populations strongly preferred.

Demonstrated Skills & Competencies:

• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluency in English required, both spoken and written; proficiency in language(s) spoken by client group preferred.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
• Valid driver’s license and access to a personal, insured vehicle.

Working Environment:

• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
• May require occasional weekend and/or evening work.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.