Health and Wellness Coordinator

Job Description

IRC Background:

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is at work in over 40 countries and 26 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. IRC reaches over 50,000 clients annually across the US through programs for resettled refugees, asylum seekers, and unaccompanied children, survivors of torture and trafficking, and individuals from local communities welcoming newcomers.

The Health & Wellness Department at the IRC in Dallas ensures that refugees, asylees, SIVs, trafficking survivors and other immigrants with unique, emergency and/or long-term needs have the support necessary to integrate into their new communities and become self-sufficient. Health & Wellness services include but are not limited to case management assistance, emergency food distribution, nutrition education, wellness support groups and workshops, and individual counseling.

Scope of Work:

The Health and Wellness Coordinator oversees a portfolio of administrative projects aimed at supporting and building the capacity of programs within the Dallas office’s Health & Wellness Department, which include food security, mental health and extended case management. This position will primarily work closely with Health and Wellness Program Manager and department staff, rather than clients, to develop tools and resources that contribute to the continuous improvement of Health and Wellness programming as well as the department’s strategic growth.

Essential Responsibilities:

• Propose, design and implement initiatives that improve the experience of staff, clients and community partners with Health & Wellness programming
• Support the Health & Wellness Program Manager with program design, development and evaluation; maintain project timelines and plans for assigned tasks
• Gather information about program needs from staff and supervisors, evaluate existing resources and critical gaps, then synthesize findings into comprehensive, actionable goal plans for resolving issues of concern
• Identify and cultivate strategic community relationships to promote Health & Wellness programs’ visibility, outreach and access to resources alongside Health and Wellness Program Manager
• Develop tools, presentations, handouts and guides that train staff on departmental policies and processes
• Represent the department in internal meetings; represent the IRC in external meetings with stakeholders and partners
• Train and manage department volunteers and interns, as needed, in accordance with IRC’s People Manager Standards
• Participate in departmental interviews and onboarding processes for new staff
• Other duties, as required

Position Reports to: Health & Wellness Program Manager
Position directly supervises: Volunteers and interns
Other Internal Direct Contacts: New Roots Program Coordinator, Extended Case Management Program Supervisor, Mental Health Program Supervisor and RAI colleagues.

Job Requirements:

• Undergraduate degree OR comparable work experience, ideally in the field of health, communication, human services, non-profit administration, project management or other related field.
• Experience or education in International Studies, strongly preferred.
• Fluency in English, both spoken and written; fluency in other language(s) spoken by client populations a plus but not required.

Preferred Experience:

• 2-5 years of relevant professional work experience in a related field.
• Lived experience with displacement or the immigration system OR previous experience working with immigrants and refugees.
• Prior experience and/or strong interest in project management, program administration and design, and trauma-informed practice.

Demonstrated Skills and Competencies:

• Outstanding communication, goal-setting and analytical problem-solving skills.
• Self-starter with demonstrated ability to multi-task, prioritize duties and manage time effectively in a fast-paced environment.
• Attention to detail and accuracy in work product.
• Demonstrated success working and communicating effectively across lines of difference with respect to race, gender, ethnicity, language, religion and age.
• Strong proficiency with navigating computers, Windows, Android, Microsoft 365 Suite and other basic software tools; ability to use the internet and other digital tools for data entry, document preparation, research, and problem-solving purposes.

Working Environment:

• Standard, professional office environment combined with occasional community-based work.
• Potentially supplemented by remote work, totaling no more than 35% of all working hours.

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Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. The IRC and IRC employees must adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.