Health Access Program Assistant

Job Overview: The IRC SLC Health Program works to ensure that newly resettled refugees have access to comprehensive, linguistically and culturally appropriate medical and mental health services. Under the direction of the Health Access Program Coordinator, the Health Access Assistant will be responsible for facilitating health access for newly resettled refugees from pre-arrival up to eight months, through scheduling, coordination and transportation.

Major Responsibilities:

· Schedule and coordinate health screening follow up appointments and referrals, including transportation & interpretation

· Provide transportation for client health/medical/dental appointments

· Assist clients in ensuring medical bills have been billed to Medicaid

· Schedule and coordinate dental appointments for clients

· Complete R&P health related case-notes in ETO

· Ensure client health needs are addressed in a timely manner

· Coordinate immunizations for adult clients

· May supervise interns each semester to support the Health Access Program

· May train and lead the activities of volunteers and itnerns

· Support health team staff in teaching clients how to navigate the U.S. healthcare system

· Comply with all policies and protocols of the agency

· Support overall functioning of Health Programs, projects and initiatives

· Participate in all program meetings and staff development activities

· Other related duties as assigned

Job Requirements:

· Associate’s or Bachelor’s degree in Public Health, Health Promotion or Social Work; or equivalent work experience

• One to two years of work experience in health education/administration; preferably with diverse/refugee population

• Familiarity with Medicaid, US health care system, and refugee health needs/issues

• Excellent verbal and written communication skills in English and demonstrated success working and communicating effectively in a multi-cultural environment and with limited-English speakers

• Demonstrated ability to work independently and as a team member

• Strong computer skill with proficiency in Microsoft Office (Word, Excel, and Outlook); database experience a plus

• Well-organized with proven ability to prioritize duties and manage time effectively

• Commitment to the IRC mission and core values

• Valid driver’s license, current insurance and access to reliable transportation required

Education: Associates or Bachelor’s degree in social work, public health, health promotion or related field of study preferred.

Work Experience:

• Relevant professional experience in human services, health care of public health field required; minimum of 1 year of experience strongly preferred.

Demonstrated Skills & Competencies:

· One to two years of work experience in health education/administration; preferably with diverse/refugee population

· Familiarity with Medicaid, US health care system, and refugee health needs/issues

• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluent in English, both spoken and written; proficiency in language(s) spoken by client group is desired.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
• Valid driver’s license and access to a personal, insured vehicle.

Working Environment:

• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
• May require occasional weekend and/or evening work.
• Flexible, adjustable schedule

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.