Head of Support NRC Jordan

Norwegian Refugee Council


NRC currently has over 3,000 staff across the Middle East dedicated to assisting people affected by conflict in Jordan, Syria, Lebanon, Iraq, and Palestine. Its humanitarian interventions are based upon its programming expertise in the Core Competencies of Shelter, Education, Water and Sanitation Hygiene, Livelihoods and Food Security, along with Information Counselling and legal Assistance (ICLA) to vulnerable displaced people that were forced to flee.

Jordan hosts nearly 670,000 registered Syrian refugees, on average they have lived in in Jordan for over seven years. Often cited as amongst the most welcoming environment for refugees in the region, over the years, Jordan has put in place a myriad of progressive policies in support of refugee presence in the country. Despite tremendous efforts and goodwill from the Jordanian population, its government and the international community, over the past decade, effective progress has been limited. Since the border with Syria re-opened in October 2018, 7% of Syrian refugees have returned and no more than 1% resettle annually. In addition, there are nearly 90,000 refugees of other nationalities residing in Jordan and registered with UNHCR, who have quite a different set of needs than Syrian refugees.

Job Purpose:

The purpose of the Head of Support position is to ensure that all support functions are providing high quality and efficient support for programme implementation.

What you will do:

  • Member of the Country Management Group (CMG), facilitating the support function`s strategic input to the development of the Country Strategy and Plan of Action, country structures, technical systems, human resource capacity and allocation.
  • Ensure departmental objectives are set annually and objectives met and oversee the implementation of the 2022 – 2025 NRC Jordan Country Strategy with a particular focus on pillar 6 (refugee participation), 7 (cost effective, innovative, green, efficient systems) and 8 (best practices in workforce management).
  • Facilitate the Master Support Budget, country level budgets and BPO development, including assess and monitor costs and resource allocation needs.
  • Lead the country office’s efforts to develop new and effective ways of working adapted to the changing operational landscape and the transition of NRC’s portfolio. Responsible for development of new country specific technical SOPs, guidelines and tools.
  • Responsible for ensuring quality and timely support to project implementation and organisational learning related to programme support.
  • Responsible for technical capacity building of support staff and line management of support managers including Finance, Compliance, HR & Admin and Logistics and ICT.
  • Develop and lead on the implementation of NRC’s green agenda in country supporting the roll out of global, regional and local initiatives to reduce the operation’s environmental footprint.
  • Oversee the annual workforce planning exercise and strengthen NRC Jordan’s approach to capacity building and training for its workforce in order to support the country office’s nationalization efforts.
  • Ensure NRC Jordan continues its investment in compliance and investigation functions, ensuring the country delivers programmes with the highest adherence to donor and NRC global compliance standards.
  • Lead ongoing efforts to improve data management, visualization and data protection. Ensure support departments adhere to improved data management systems and ensure information is shared, accessible and used for decision making across support functions and programmes.

Professional Competencies, Skills & Competencies required:

  • Minimum 4 years’ experience in a senior management position within humanitarian/ recovery context with expertise in support functions.
  • Demonstrated experience in costs and resource allocation as well as the roll out and oversight of internal processes.
  • Prior experience in a medium to large size country offices ( 200 + staff) is an added advantage.
  • Strong internal communication skills with fluency in English, both written and verbal.
  • Demonstrated interest in innovation and learning.
  • Experience with consortia a value add.
  • Arabic language skill is a value added.

Behavioural competencies:

  • Strategic thinking
  • Managing performance and development
  • Empowering and building trust
  • Managing resources to optimize results

What We Offer:

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.

We offer an opportunity to match your career to a compelling cause and a chance to meet and work with people who are the best in their fields.

Female candidates are strongly encouraged to apply and join our work culture that empowers every employee to share ideas and take responsibility: At NRC we think outside the box. We encourage ideas and give responsibility to all employees at all levels, to help solve the complex issues that we face. You will have many opportunities to be heard and take initiative.

We are also looking for people who share our values:

  • To be dedicated in what we do;
  • To be innovative with our solutions;
  • To act as one unified and inclusive team;
  • To be accountable to the donors that make our work possible; the people we exist to serve, and to each other… the members of our NRC family.

Additional Information:

Duty Station: Amman, Jordan

Duration of contract: Accompanied, 24 months renewable, full-time, in accordance with local labour laws.

Grade 11 in NRC’s grading structure

Travel: Upto 20% domestic, within Jordan

Reporting line: Country Director

How to apply

We invite applications from qualified and interested candidates. Candidates are encouraged to apply early, as applications may be screened prior to the vacancy deadline.

Please note to attach your academic and professional certificates in your application.

For further details you can view a copy of the full job description here.

Apply here