Head of Support – Libya

Job Description

All NRC employees are expected to work in accordance with the organisation’s core values dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.

Job Purpose

Reporting to the Country Director, the Head of Support (HoS) will lead the Support Unit and have the overall responsibility for ensuring that NRC’s HR, finance, logistics, administration, Risk and Compliance systems provide relevant and adequate support to the NRC Libya Response. The HoS will also be responsible for designing, planning and leading the implementation of key strategic initiatives to improve systems and structures. The HoS will also play a key leadership role in planning processes, including the annual budget process, workforce planning and talent management.

What you will do:

• Ensure strategic development of all NRC Libya Support functions; responsible for strategic development projects and pro-actively planning and feeding into country wide strategies and plans, working closely with senior management and programmes to ensure Support functions proactively meets the needs of the programme.
• Provide leadership and day to day support to the Support Unit which include the Risk and Compliance, Finance, ICT, HR & Admin and Logistics units and ensure targets and indicators are met in the 2022 balance score card for all support-related objectives;
• Facilitate the support function`s strategic input to the development of the Country Strategy and Plan of Action as well as support plans for emergency response and quick scale ups in existing and new areas of operations.
• In coordination with the Country Director, actively lead on change management processes across the NRC Libya mission.
• Review the current NRC Libya staffing support structure and propose an adequate fit-for-purpose strategy, including the development of a Risk and Compliance Unit.
• Work closely with the Country Director, Head of Programme, and Area Managers to ensure effective and constructive communication between related functions for quality and timely support to project implementation
• In coordination with the Country Director and the Health, Safety and Access Manager, ensure NRC Libya meets all risk and compliance requirements in all support functions and that mandatory compliance checks are performed on a monthly basis and recommendations for support Unit are followed up.
• Lead on the annual budgeting process to ensure financial coverage of all support costs in the country operations.and ensure all periodic deliverables are submitted and deadlines are met
• Lead on the development, monitoring and implementation of the Master Support Budget, country level budgets and Budget Programme Overview (BPO) and support in assessing and monitoring costs and resource allocation needs as guided by the fair share model.
• Responsible for the strategic development of country structures, technical systems, new country specific technical SOPs, guidelines and tools
• Ensure all global and regional support policies and guidelines are translated into country-specific Standard Operating Procedures.
• Provide input on operational support in proposal development, and to coordinate and align operational support with programme plans
• Member of the Country Management Group (CMG).

Professional Competencies and Qualifications Required

These are skills, knowledge and experience that are important for effective performance.

• Bachelor’s degree in a relevant field of study.
• Minimum 4 years’ experience from a senior management position in a humanitarian/ recovery context
• Experience in working in complex and volatile contexts. Experience working in or knowledge of the Libya context is desirable.
• Experience managing humanitarian operations remotely
• Experience in coordinate internal and external audits and managing investigations
• Documented results related to the position’s responsibilities with knowledge about own leadership skills/profile
• Works well under pressure and able to mobilize and lead teams across all departments efficiently.
• Strong financial planning and management skills with allocation of resources and costs expertise.
• Fluency in English both written and verbal. Knowledge of Arabic is advantage

Behavioural competencies

• Strategic thinking
• Managing performance and development
• Empowering and building trust with all teams
• Managing resources to optimize results
• Handling insecure environments

What We Offer

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.

We offer an opportunity to match your career to a compelling cause and a chance to meet and work with people who are the best in their fields.

Female candidates are strongly encouraged to apply and join our work culture that empowers every employee to share ideas and take responsibility: At NRC we think outside the box. We encourage ideas and give responsibility to all employees at all levels, to help solve the complex issues that we face. You will have many opportunities to be heard and take initiative.

We are also looking for people who share our values:

• To be dedicated in what we do;
• To be innovative with our solutions;
• To act as one unified and inclusive team;
• To be accountable to the donors that make our work possible; the people we exist to serve, and to each other… the members of our NRC family.

Additional Information:

Duty Station: Tunis, Tunisia

Duration of contract: Fixed term 12 months full-time, in accordance with local labour laws.

Grade 11 in NRC’s grading structure

Reporting line: Country Director

About Us

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.

Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.