Head of Operations Based in Turkey

Introduction:

We’re here to do development differently – more empowering, fairer, more impactful, with evidence. Jouri aims to model fair and ethical international consulting in the MENA region. If you share our passion to make the development consulting field fairer for both the consultants who operate it and the communities who benefit from the work done in this sector, we warmly welcome you.

Purpose of the job:

The position holder will be responsible for the Financial Management, HR, Compliance and Procurement functions across the company. He/she will support all financial aspects of Jouri’s operations ensuring Jouri complies with international law and best business practices. The role will include leading and supervising the upgrade of our finance system capabilities to improve access to quality financial data and enhance controls, and ultimately position our finance organization to better deliver credible performance insight.

Core Duties and Responsibilities:

• Provides day-to-day leadership and management that mirrors the adopted mission and core values.
• The head of operations will support the delivery of Jouri’s portfolio of projects, oversee the provision of Duty of Care and operational support to project delivery, help build relationships with external stakeholders and provide and facilitate team management.
• Responsible for ensuring compliance to our anti-corruption policy and procedures.
• The Operations Lead will manage the field manager, HR & finance team, Operation officer and admin and logs officer.
• Oversee allocation of staffing resources and responsibilities per Jouri’s operational priorities.

Financial and HR:

• Work with the finance team on financial planning and annual reporting and issuance of the balance sheets to help partners in monitoring the firm’s financial health.
• Work with the accounting team to ensure regular and accurate data entry and update is maintained on the company’s financial system Quickbooks.
• Monitor the firm’s financial data and keep financial information updated to help Jouri make better management decisions.
• In coordination with the Business Development Coordinator, develop implementation budgets for new won projects, and provide technical support to budget holders.
• Work with the finance team to enhance core finance function capabilities, to deliver immediate, tangible results that build shareholder value and reduce operating costs.
• Enhance internal controls and procedures and inject greater transparency into Jouri’s financial reporting.
• Plan for and settle the due tax payments due for Jouri working closely with the Founding Director and finance staff to ensure that tax is paid on time.
• Organise and support in the management of Jouri’s human resources as well as project external resources including recruiting and contracting consultants.
• In coordination with HR, prepare the monthly staff payroll and ensure that all due payments to the company’s personnel and external consultants are paid on time.
• Ensure that staff submit their monthly timesheet on time and that project managers have an appropriate project implementation budget and report on their project expenditure on time.
• Work with the HR team to follow up on all staff-related issues including recruitment of new staff and consultants, negotiating and agreeing on contractual conditions.

Field Logistics and Administration:

• Working with the field manager to recruit and train field officers/researchers remotely manage their operations in Syria, and ensures all duty of care procedures are followed and any incidents are reported.
• Oversees access permissions for data collection in all communities in coordination with the field manager and senior field monitors.
• Oversees all data collection for research and monitoring deliverables and relevant activities, including the coordination of training and daily/weekly briefings with the field team.
• Lead on relevant projects including conducting outreach with key informants inside Syria and organising interviews when needed.
• Support with design and testing of quantitative and qualitative data collection tools (including design and testing with KoboToolbox).
• Oversees all translation tasks including tools from English to Arabic.
• Report on incidents at the field level to the Project Manager/Managing Partner on a timely basis.

Other:

• Manage Jouri’s guesthouses – ensuring that the monthly rent is paid on time and the house is secure and is available for visiting consultants.
• Ensure full compliance with local regulations including labour laws.
• Follow up on all our legal issues by working closely with our legal accountants.
• Help in facilitation and coordination of the timely issuance of work permits for staff members.
• Sourcing national (and international) consultants for projects;
• Meet with potential clients to promote the company;

Experience and Expertise:

• University/Diploma degree or other higher-level qualification in a related field such as economics, International Development or other relevant fields.
• 5+ years of high-level operational, financial and/or Project Management experience particularly in the Middle East.
• Understanding of compliance and legal operating requirements in Turkey.
• Line Management experience, including remote management.
• Programme management experience, particularly in relation to donor-funded programmes in the Middle East.
• Experience managing and coordinating teams of staff and consultants.
• Understanding research and evidence use and uptake in policy and programme design and delivery is an asset.

Languages:

• Spoken and written the Arabic language, including the ability to communicate in local dialects, is required.
• Spoken and written English language proficiency.