Head of Mission-Moldova

INTERSOS is an independent humanitarian organization that assists the victims of natural disasters, armed conflicts and exclusion. Its activities are based on the principles of solidarity, justice, human dignity, equality of rights and opportunities, respect for diversity and coexistence, paying special attention to the most vulnerable people.

Terms of reference

Job Title: Head of Mission

Code: SR-59-9334

Duty station: Moldova

Starting date: 01/07/2024

Contract duration: 6 Months

Reporting to: Head of ROE

Supervision of: Moldova Mission Staff

Type of Duty Station: Accompanied duty station

General context of the project

INTERSOS began operations in Moldova on March 3rd, 2022, focusing on supporting the transit population. We established a mobile clinic at the Palanca border point to provide primary healthcare to refugees in coordination with UNHCR. Additionally, INTERSOS conducted protection activities such as identifying vulnerable individuals, offering psychosocial referrals, support, and providing sharing information on available services at the Palanca and Tudora border points. During the fourth quarter of 2022 and throughout 2023, INTERSOS significantly expanded its operations in both northern and southern Moldova to provide support to the extensive network of individuals affected by the conflict. The organization extended its primary healthcare services to cover the entire country. Additionally, the protection projects were expanded to assist the affected population in enhancing their quality of life. Furthermore, the psychosocial support (PSS) activities were expanded to include recreational initiatives for refugees, such as specialized events and English classes.

General purpose of the position

The Head of Mission legally and officially represents the organization in Moldova, acts under the supervision of the Regional Director and in accordance with its specific directions. S/he is responsible for the planning, management and implementation of the country program on the basis of defined strategies and indications.

Main responsibilities and tasks

The HoM manages and coordinates the operations and human resources in the country and is responsible to:

Communication and representation

• Establish and maintain collaborative relations with Local Authorities and Institutions, Donors, International Agencies, NGOs and other stakeholders.
• Follow up, guarantee and monitor government recognition procedures for the organization in compliance with the host country formalities.
• Monitor donor’s priorities and intervention strategies in the country as well as to map and approach new donors Planning and implementation.
• Define country priorities based on context and needs analyses; monitor donor intervention strategies in the country; design, promote and elaborate new interventions in collaboration with Programme Coordinators and all other coordinators.
• Assess, promote and submit new projects, following the procedures defined and promoting a spirit of participation among beneficiaries at all management stages, ensuring the transparency of the intervention.
• Supervise, monitor and evaluate the implementation of the country operations – and all related administrative, financial, human resources, logistics and security aspects – ensuring timely and quality assistance delivery, as well as cost efficiency and accountability, in compliance with INTERSOS and donors guidelines, regulations and procedures.

Information and Reporting

• Continuously assess, analyze and evaluate the impact of the country operations, also through periodic visits to the areas of intervention.

Finance

• Define the mission financial plan, ensuring self-sufficiency and consistency of expenses, and assume responsibility for the mission funds management, including bank accounts.

Human Resources

• Coordinate, guide, and supervise the mission coordinators under his/her supervision and evaluate their performance through IRP.
• To ensure respect for the values, Code of Ethics, and Organization Management and Control Model of INTERSOS within the mission
• Ensure personnel compliance with procedures foreseen by INTERSOS’ Organization Management and Control Model.
• Proactively participate in relevant coordination meetings. Ensure all the IRPs of expat staff are done properly and shared with HR HQ.

Security

• Validation of all the mission security plans (CPP) of all the bases and ensure its update.
• Interaction on the Country security issues with HQ (Security Advisor), the Security Coordinator, the Head of Base and other relevant actors.
• Hold final responsibility for any decision concerning security.

Required profile and experience

Education

• University degree
• Desirable degree in project management

Professional Experience

• At least 8 years experience with ngos in developing countries in management positions in humanitarian aid

Professional Requirements

• Strategic Vision
• Results and quality orientation
• Networking

Languages

• English
• Local language preferable

Personal Requirements

• Behavioural flexibility
• Leadership
• Results and quality orientation
• Stress management
• Cultural sensitiveness