Head of ICT Services

ABOUT WFP

The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

JOB DETAILS

Job title: Head of ICT Services

No. of post/s required: One (1)

Type of contract: International Consultant

Grade: CST II

Contract duration: 11 months

Duty station: Amman, Jordan

Vacancy reference number: 830546

Deadline of application: 07 December 2023

BACKGROUND AND JOB PURPOSE

The incumbent will be responsible for TEC services in the country, engaging with, and maintaining a strong relationship with the Country Office Management. Acts as the conduit between Global / Regional TEC and the country to drive a digitally enabled operation. The CO TEC Lead will develop and define CO TEC strategy, in alignment with WFP’s digital strategy. Through working with internal clients, building strong relationships with senior management and key stakeholders, continual service improvements and mainstreaming of innovations, the shift to a new digital landscape supports our operational requirements.

Ultimately the incumbent should deliver efficient and effective IT and Telecommunications (TC) services, contributing to sound, innovative solutions that enable WFP Country Office and staff to deliver food assistance to beneficiaries, in line with WFP’s strategy.

KEY ACCOUNTABILITIES

• Lead, manage and motivate a team of IT staff, build their capacities in their work, define back up roles and provide tools and capacities, monitoring performance, providing coaching, training and guidance.
• Facilitate and track compliance with global IT standards, including but not limited to actions related to cybersecurity, infrastructure, data center procedures, and asset management.
• Partner with the business to understand CO vision, mission, needs and operating environment in order to build strategic and operational business objectives into solutions exploiting IT capabilities. Conducting business analysis across multiple business areas to align business and IT needs using logical and innovative solutions.
• Establish and manage effective business relationships, provide expert IT advice and innovative solutions that fulfil CO operational and strategic objectives.
• Provide leadership and operational supervision in the design and management of beneficiary management and digital payment systems.
• Provide oversight, strategic guidance and operational management for the portfolio of IT services including other Agencies and humanitarian partners in order to align activities and maximise possibilities of inter-agency collaboration in the field of IT/TC. In this context, partnerships development, resource mobilisation, communications and advocacy are considered key capacities.
• Participate in the development of plans, budgets and policies, and lead the deployment of IT/TC systems aligned with business needs, in accordance with WFP corporate standards.
• Coordinate and prepare reports on IT/TC activities, investments and costs, identifying trends/issues and proposing solutions to increase cost-efficiency.
• Maintain technical expertise and knowledge of industry developments and develop skills within specific areas of competence within WFP CO.
• Provide advice to managers and users to resolve complex issues, understanding their needs and ensuring IT policies, procedures, systems and tools are correctly applied to support them.
• Maintain effective partnerships with colleagues and external partners, to foster information exchange and support to meet service requirements.
• Contribute to emergency preparedness and contingency planning, providing technical recommendations and monitoring the management of risks, so that WFP can maintain basic IT services and/or quickly respond and deploy resources to affected areas at the onset of a crisis.
• Other as required.

QUALIFICATIONS & EXPERIENCE REQUIRED:

Education: Advanced university degree in Computer Science or other relevant field, or First University degree with at least 8 years of relevant professional (managerial) work experience.

Experience: Minimum five years of postgraduate professional experience in a similar role with proven application of sound technical knowledge and managerial skills to manage, supervise and guide IT team.

Knowledge & Skills:

• Has coordinated and managed small or medium projects at HQ and field Office.
• Has co-led change management procedures, activities and processes at HQ and field.
• Has co-designed standards and protocols for service excellence within own domain or at a HQ and field Office.
• Has successfully performed installation or testing of new hardware for improving or upgrading systems performance.
• Has proven experience analyzing service management results and developing service enhancement recommendations.
• Has keen ground-level experience implementing IT and telecoms systems in emergencies. (Desirable)

Languages: Fluency (level C) in English and Intermediate level for Arabic language.