Head of Human Resources, E7 – The Hague Netherlands

Organization profile

Every year, millions of people around the world go missing as a result of conflict, human rights abuses, disasters, organized crime, irregular migration, and other causes. This is a complex global challenge that can be tackled effectively through cross-cutting programs that address a variety of difficult, interconnected issues.

The International Commission on Missing Persons (ICMP) is a treaty-based intergovernmental organization with Headquarters in The Hague, the Netherlands. Its mandate is to secure the cooperation of governments and others in locating missing persons from conflict, human rights abuses, disasters, organized crime, migration and other causes and to assist them in doing so. To learn more about ICMP click here.

About the position

Reporting to the Program Operations Director, the Head of Human Resources Division main duties include the following:

HR Management

• Lead and manage the HR team (3 staff) responsible for the day-to-day administration of staff contracts, benefits and pay
• Guide and advise directors, senior leadership team, and managers on HR practices and policies
• Partner with senior staff on all people management activities including organizational structure, team growth, career paths, performance management, promotions, recognition and rewards
• Maintain holistic individual staff funding data against grants in ICMP’s HR system to ensure timely contractual renewal and end dates of staff contracts
• Ensure that the HR policies are kept up to date, making timely recommendations to the supervisor on policy enhancements
• Maintain knowledge of industry trends and stay current with best practice in countries that adhere to upholding employee human rights, and international governmental organizations to advise management on necessary actions to remain compliant.

Recruitment, Selection and Onboarding

• Overall accountability for the selection and recruitment of all positions and consultancies to meet project requirements and growth strategy in accordance with ICMP recruitment standards
• Support program managers and directors in developing staffing capacity for programs and projects
• Help to drive optimal hiring decisions in partnership with managers, for immediate openings and longer-term strategic hires
• Develop and update recruitment strategies to enhance access to qualified candidates
• Oversee and update the onboarding process for all staff members

People Operations, Staff Development and Retention

• Define and utilize all people operations processes including performance review cycles, compensation reviews and planning, benefits administration, and regulatory compliance as it relates to employment, and ensure that ICMP develops processes appropriately as it expands and contracts with project changes
• Review and perform employee check-ins, exit interviews, and employee surveys, and look for external sources of insight and new ideas to develop in a continuous way recommendations and improvements to the ICMP employee experience, leadership practices and employee management
• In accordance with the ICMP internal communications strategy, own and manage effective internal communications including new hires, company updates, policy changes, and staff briefings
• Work with managers to ensure all staff have annual performance development plans
• Identify training requirements and design learning and goal development to enable all team members to grow in their roles and careers, through a mix of internal and external available resources.
• Implement training for hiring managers for ICMP fields of expertise, and capabilities, as well as Diversity Equity and Inclusion, and other forms of best practice.

Compensation

• Oversee, update and manage ICMP’s salary scales and appropriate allowances for staff
• Implement and enhance ICMP’s compensation and benefits programs
• Review job descriptions in close consultation with relevant managers. Implement job classification in line with other international organizations and review salary structure and recommend salary adjustments in accordance with ICMP’s policy.
• Assess the competitiveness of compensation programs and benefits against relevant markets and make recommendations for improvements and changes.

Diversity, Equity and Inclusion (DEI)

• Work closely with the ICMP Leadership Team and Program Coordinator (PCI) to create and support DEI initiatives that remove barriers and foster inclusion and equity for all
• Work in conjunction with key stakeholders to develop policies collaboratively that are fair and consistent for the whole workforce
• Work with the leadership team to advance DEI knowledge, resources, best practice and experience to help leaders and team members build capabilities

Qualifications

• Masters level education in Human Resource Management, Business Administration or similar
• At least 10 years of progressively responsible experience as a human resources generalist with at least 5 years managing the HR function at the senior level in an international organization with both HQ and field based staff
• Professional designation such as SHRM-SCP, HRP or similar, is a strong asset
• Prior experience working in an international organization is mandatory; experience in a EU agency is a strong asset
• Proven experience in assessing, developing, articulating, and implementing strategic HR plans, policy development, and project management
• Knowledge of employment law and best practice, labor relations, within international organizations
• Strategic thinker and ability to be creative in problem solving
• Experience working with staff at all levels within the organization, external stakeholders and vendors, able to achieve results through influence not authority
• Strong oral and written communication skills
• Collaborative, open to feedback, able to manage and protect confidential information
• Ability to work autonomously, a self-starter able to manage competing demands in a fast-paced environment and to meet deadlines
• Ability to pivot easily between strategic operations and daily tactical contract administration

Mandatory requirements

• Professional fluency in English
• Proficiency in a second language is an asset
• Proficiency in Microsoft applications
• Proven ability to interact positively with colleagues regardless of culture, nationality or gender
• Ability to travel at short notice and to work flexible hours including weekends and evenings
• Commitment to the underlying objective of helping the authorities and families of the missing to account for missing persons in an impartial and transparent manner
• Physical and mental resilience, with the ability and willingness to travel in hostile environments

Benefits
This is a full-time position with a competitive base salary at the E 7 level on the ICMP professional salary scale, includes a post adjustment, six weeks of paid leave and extended health and dental benefits. The position is eligible for expatriate benefits including relocation allowance, education allowance for eligible dependent children and dependent health insurance coverage.

This position is based in the international city of peace and justice, The Hague, The Netherlands. The Hague is a comfortable city and appeals to those with a wide range of interests. To learn more about living in The Hague click here. ICMP enjoys exemption from income tax and social security deductions in The Netherlands (staff members are responsible for any income tax in their home country).

Expected start date: 1 March 2024

VN close date: 15 January 2024

ICMP is committed to maintaining an environment of mutual respect, where equal employment opportunities are available to all applicants. ICMP believes that diversity and inclusion among our staff are critical to our success as a global organization, and we seek to recruit, develop and retain the most talented individuals from a thoroughly diverse range of candidates. ICMP is proud to be part of the International Gender Champions network.

Applications from qualified female candidates are strongly encouraged.

ICMP may cancel this recruitment without notice or may decide to offer a position at a different salary level , with different duties and/or contract length.