Head of Human Resource & Administration, Cambodia

Who We Are

International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable.

We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve.

The Need

For 25 years, IJM has pioneered the work to protect vulnerable people from violence. As we grow to expand our impact to protect 500 million people from violence by 2030, we are seeking a Head of Human Resource & Administration, Cambodia to provide strategic input and support to the Country Director and members of the country leadership team to achieve IJM’s mission in Cambodia and contribute to IJM’s global mission.

This position is based Phnom Penh, Cambodia and reports to the Country Director, Cambodia with a matrix reporting to the Regional HR Business Partner.

Responsibilities

Leadership and Management:

• Promote and engage in harmonious working culture and relationship among the employees;
• Build internal relationships with employees and interns & fellows to encourage them, support and motivate them to accomplish their goals;
• Handle critical conversations with employees, internal and external teams while maintaining a high level of social sensitivity and fairness;
• Collaborate with other functions/departments to support their program needs;
• Drive the performance management and ensure the staff are benefitted from the process;
• Develop and implement relevant employee rewards and recognition process to keep the employees motivated;
• Promote staff care, staff bonding and employee safety & security;
• Supervise HR & Admin team/staff through conducting regular 1:1 and monthly meetings;
• Consistently participate in CO Leadership meetings, regional Hub and/or APAC HR Community of Practice meetings, and other global meetings.

Strategy & Knowledge Development & Implementation:

• Plan resource requirement, strategy for hiring of staff (contract and full time) and national interns and volunteers;
• Oversee the recruitment process and ensure timely closure of the positions;
• Oversee the development and implementation of orientation and on-boarding process for new staff and ensure their alignment to the organization vision, mission and program goals;
• Implement and comply with the internal policies (Internal Governance), local labor law and market practices and conduct compliance audits;
• Develop and monitor overall CO’s HR & Admin strategies, systems, tactics and procedures and ensure legal compliance to nurture a positive working environment;
• Oversee employee recognition program and develop creative ways to encourage and motivate employees;
• Analyze staff working pattern regularly and provide recommendations to the leadership;
• Direct and advise other folks to identify training resources for employees;
• Develop and monitor CO’s HR & Admin department budgets and expenses for each year.

Networking & Partnership:

• Maintain strong networks and relationships with peer organizations (local & international NGOs) in Cambodia and other relevant Forum(s) to enhance partnerships in alignment to IJM’s objectives.

Policies and Procedures:

• Develop, recommend and review/update national HR & Admin policies, guidelines and procedures including HR best practices and employee manual;
• Ensure compliance with the local laws and regulations, internal policies, guidelines and procedures.

Communication:

• Advise managers on organizational policy matters and communicate HR & Admin policies, procedures, best practices, and information to all staff;
• Guide and support CO Leaders and people managers in the performance management process (mid-year and year-end review process);
• Increase employees’ motivation, engagement and commitment and develop Employer Branding strategies;
• Ensure effective communication between IJM Cambodia and Regional HR Community of Practice, other relevant stakeholders at the global level.

Training and Development:

• Oversee the learning and development of employees by translating the benefits of good training, working with FO Leaders to assess the training needs, identifying staff for the training and encouraging individual development plans etc.

Documentation, Reporting & Data Management:

• Ensure that all employees and interns and fellows records are maintained in an accurate, up to date and confidential manner;
• Maintain and review employment agreements, contracts, insurance coverage documentation;
• Develop surveys, monitor and analyze response and develop action plans accordingly;
• Work with various ministries related to visa application, visa extension, and work permit for all expatriate staff;
• Handle and maintain MOU renewals with ministries involved and other international NGOs.

Events and Logistics:

• Oversee, plan and implement office events, trainings and retreats.

General Statutory Compliance:

• Oversee the administration of payroll process, seniority indemnity, retirement fund, compensation and benefits;
• Perform HR & Admin related audit and inventory review, including maintaining up to date position descriptions and ensuring current versions are securely stored.

Clerical and Administration:

• Oversee HR & Admin team/department on daily basis and ensure it functions effectively;
• Ensure that all office equipment is in good working order and coordinate repair and maintenance when required.

General tasks:

• Plan, organize and control all activities of the department. Participate in developing department goals, objectives and systems;
• Manage employee separation process by conducting exit interviews when necessary, ensure appropriate knowledge and IJM asset transfer;
• Ensure the good relationship and communication with the landlord;
• Oversee office remodeling or renovation and/or construction;
• Plan, schedule and oversee the office quarterly prayer retreats and annual staff retreat;
• Assist the Country Director and other leadership as requested.

Requirements:

• Master’s degree, human resources management preferred, or equivalent
• At least 7 years’ experience in a human resources and administration management in a senior management
• At least 5 years’ experience in supervisory role and managing teams
• In-depth knowledge of the Cambodian labour law, NGO registration law, administrative law and other regulations
• Excellent leadership, teambuilding, and interpersonal skills
• Exceptional organizational skills and meticulous attention to detail
• Ability to build harmonious relationships with staff and positively influence leaders
• Proven ability to identify and independent solve complex problems
• Fluency in oral and written communication in English and Khmer
• Professional knowledge of Microsoft Office Suite (Word, Excel, Outlook)
• Experience in working with International Organizations
• Has successfully led and championed projects and led teams in these areas – Organization Development, Office Administration and HR Business Partnering roles
• Has successfully coached leaders and collaborated with them in addressing the needs and priorities of the organization
• Proficiency with Microsoft Office applications, particularly Word, Excel and PowerPoint

Critical Qualities:

• Strong service ethic and passion to help people suffering injustice
• Organized, detail-oriented, and disciplined with priorities
• Excellent interpersonal skills
• Patient, flexible, and persistent
• Unfailing integrity and honesty
• Effective team player and leader
• Works well under stress and minimal supervision
• Punctual, manages time and resources effectively
• Highly developed leadership skills and exceptional follow through and accountability of results

IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding Policy, Protection against Sexual Exploitation, Abuse and Harassment Policy and Code of Conduct. Parallel to technical competence, recruitment, selection and hiring decisions will give due emphasis to assessing the candidates value congruence and thorough background, police clearance and reference check processes.