Head of General Support Section

Position Name: Head of General Support Section

Employment Regime: Seconded/Contracted

Post Category for Contracted: Expert Level

Ref. Number: SOM-066

Location: Mogadishu

Availability: ASAP

Component/Department/Unit: Mission Support Department/ General Services Division/ General Support Section

Security Clearance Level: EU CONFIDENTIAL

Open to Contributing Third States: No

1. Reporting Line:

The Head of General Support Section reports to the Head of General Services Division.

2. Main Tasks and Responsibilities:

 To assist and advise the Head of General Services Division about matters related to General Support Services.

 To advise the Mission on General Support Service (GSS) activities and requirements in line with operational decisions within budgetary and time constraints;

 To lead, manage and coordinate the General Support Section including Logistics, Vehicle fleet, Air service, Facility Management and Warehouse Management;

 To develop Standard Operating Procedures related to GSS;

 To manage and supervise the budget allocated to General Support Services;

 To assess and anticipate needs in which GSS are involved and plan accordingly;

 To set goals and priorities for General Support Service staff and in cooperation with the Heads of Field Offices for the Logistics staff in the Field Offices;

 To identify, manage and report the risks arising from the implementation of specific processes, systems and projects;

 To implement gender-responsive leadership and ensure gender and human rights mainstreaming internally and externally in mandate implementation;

 To uphold a strict zero tolerance policy to misconduct, including all forms of harassment, sexual harassment, discrimination and abuse, and proactively ensure an equal and inclusive work environment for all staff;

 To raise awareness of staff on their rights, obligations and appropriate standards of behaviour, including existing formal and informal complaint and support mechanisms;

 To ensure acceptance/rejection status reports of goods and equipment entering the Mission are maintained;

 To liaise with procurement in the preparation of technical specifications of tenders;

 To organise the storage and rotation of stock and disposal as appropriate in line with disposal rules and regulations;

 To administer lease contracts of all rented premises and any other general service related contracts;

 To liaise with the other GSS colleagues from organisations operating in Somalia;

 To work with appropriate ERP and electronic document management systems and advise the GSS

staff on them.

3. General Tasks and Responsibilities:

 To identify and report on lessons learned and best practices within the respective area of responsibility;

 To contribute and ensure timely reporting on activities within the respective area of responsibility;

 To take account of gender equality and human rights aspects in the execution of tasks;

 To undertake any other related tasks as requested by the Line Manager(s).

4. Essential Qualifications and Experience:

 Successful completion of university studies of at least 4 years attested by a diploma OR a qualification in the National Qualifications Framework which is equivalent to level 7 in the European Qualifications Framework OR a qualification of the second cycle under the framework53/74 of qualifications of the European Higher Education Area, e.g. Master’s Degree (the qualification should be in any of the fields of Transport, Logistics, Engineering, Administration or other related field) OR equivalent and attested police and/or military education or training or an award of an equivalent rank; AND

 A minimum of 6 years of relevant professional experience, after having fulfilled the education requirements, out of which a minimum of 2 years at coordination/management level.

5. Essential Knowledge, Skills and Abilities:

 Ability to exercise collaborative, sound and effective leadership;

 Ability to manage, mentor and motivate a professionally diversified and multicultural team;

 Ability to establish, plan, and review priorities;

 Ability to adapt new and emerging technologies to solve business and operational needs;

 Knowledge of current Warehousing technology and Supply Chain Management;

 Driving license type ‘C1’.

6. Desirable Qualifications and Experience:

 Master’s Degree in supply chain management, international/national certificate/diploma in management/leadership or relevant mission experience in similar positions;

 Experience in Enterprise Resource Planning (ERP) systems and electronic document management systems;

 International experience, particularly in crisis areas, with multinational and international organisations.

7. Desirable Knowledge, Skills and Abilities:

 Experience with Logistics management, vehicle fleet management and maintenance management;

 Understanding of budget and finance processes.