Head of Community Education

Head of Community Education (Agile Education Product Leader)

Location: UK flexible – occasional travel (2/3 times per month)

Hours: Full time – 35 hours Contract: Perm Salary: Up to £71,000 per year

Are you an Agile leader, passionate about education and creating better outcomes for learners? Can you drive a ‘test and learn’ approach by using Product Management methodology, championing insight and user-research?

Why this role is important…

You’ll be responsible for leading the Community Education department – both its product development and its operational service delivery – to support millions of learners each year with humanitarian education.

You’ll champion the learner through harnessing an Agile approach to product delivery – driving better educational outcomes. You’ll support those most at risk within the UK by ensuring educational products are learner-centric and evidence-based, building community resilience and people’s skills and confidence to act in a crisis.

You’ll play a critical role in helping the British Red Cross to respond to current events. An example is our recent work to reduce vaccine hesitancy – using data and user research to understand and respond to need within communities across the UK with a range of rapidly evolving products, channels and campaigns.

What you’ll be doing…

Agile ways of working will come naturally to you. Leading by example you’ll manage various disciplines to ensure the education offer remains responsive to the needs of learners and delivers the maximum benefit in terms of making an impact.

You’ll bring a robust understanding of running a business unit or service, with a good understanding of commerciality, operations, digital, data and marketing.

You’ll rally your team around the vision and strategy, inspire a culture of continuous improvement and empower the team to deliver against an inte grated approach to community resilience in the UK.

You’ll know what it takes to create effective educational products and services, collaborating with other internal teams, subject matter experts, learners and external partnerships to build an outstanding educational offer. You’ll understand the potential of technology to enhance educational experiences and harness opportunities to adopt technology appropriately.

You’ll manage a cross-functional Product Squad and a UK-wide network of skilled and trained educators delivering workshops to schools, youth groups and adult community groups across the UK.

Ultimately, you’ll ensure we provide relevant and effective education which supports people of all ages most impacted by crisis in the UK, particularly focusing on those with limited support, or ability to access that support.

Say hello to the team …

Our vision is a world where everyone g ets the help they need in a crisis.

Community Education is a service delivery team of 200+ educators (staff and volunteers) who deliver face to face and virtual educational workshops across the UK. Additionally, it has two Agile product squads that manage the development of our workshops, as well as an array of other successful digital and hardcopy educational products. We cover topics such as first aid, emergency preparedness, wellbeing, tackling loneliness, humanitarian values, empathy and kindness.

Our education offer has been developed for those with an increased risk of experiencing a crisis. We’ve designed our products and services to develop people’s individual and community resilience; delivering vital skills that help people effectively withstand and recover from crisis.

You will also be part of the National Crisis Response and Community Resilience team, working collectively to help build societal resilience, respond when emergencies occur and help build recovery.

Key skills and experience…

– Agile leadership – Where collaboration and excellent communication come naturally – Strategic planning – Inspires others and translate awareness of internal/external environment into coherent strategies and plans, prioritising relentlessly – Track record – Proven success in the development and operational delivery of education products and services – Values aligned – Embodies our values of being Courageous, Inclusive, Dynamic and Compassionate

The closing date for applications is 23.59 on Sunday 17th July, with first round interviews taking place on the 1st and 3rd of August via zoom.

We offer a wide range of staff benefits, including:

36 days holiday (inclusive of bank holidays) Option to buy an extra 5 days annual leave Up to 6% contributory pension Flexible working policy Discounts from a range of online and high street retailers

A little bit more about us…

The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country – we’re there when you need us.

Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.

At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK.

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, rega rdless of; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Diversity is something we celebrate and we want you to be able to bring your authentic-self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.

In the British Red Cross, we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse.

We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.

If you are appointed to a role within BRC you will be subject to the organisation’s Code of Conduct, a copy of which you can find on our website.

The British Red Cross, incorporate d by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

Follow us on Twitter @RedCrossJobsUK and on Linkedin – British Red Cross, to hear about our latest job vacancies.

Connecting human kindness with human crisis