Head Of Cabin Crew

Head of Cabin Crew, London UK

SelectMyTalent has been engaged by a London-based Executive Jet Operator. We are looking for a well

presented, a friendly and proactive individual to join a growing team in a highly successful company.

The successful candidate must meet the following requirements.

● Minimum 5 years experience in Corporate VIP aviation, or relevant work experience within the

aviation industry, hospitality industry or part of a luxury brand.

● Excellent interpersonal and communication skills with excellent command of written and spoken

English. Any additional languages are a benefit.

● A strong ability to be able to manage and train.

● Sound knowledge of cabin crew operational environment and standards

● Have excellent organisational skills and always look for ways to improve.

● Ability to prioritise.

● Exceptional service standards, including food preparation and presentation.

● Bring a flexible ‘can do’ attitude, and always be willing to go the extra mile.

● Driven and committed to excellence in performance and development

● Ability to inspire, and build trust and respect among crew community

● Strong capability to handle difficult conversations and coaching conversations

● Computer literacy e.g. Excel, PowerPoint, MS Word

● Have an excellent attendance record.

● Silver service experience is a bonus.

Your primary duties would include but are not limited to…

● Build and manage a team of flight attendants, in accordance with the business requirements.

● Manage an exceptional on-board standard.

● Produce/update a Cabin Service Manual that aligns with the latest industry regulations and

company standards and requirements.

● Train all Flight Attendants to ensure their client knowledge and service is to company standard.

● Run a client system for effective client profiling and record keeping.

● Run a cabin management and defect reporting system

● Run an effective system that maintains and manages aircraft stock, including stock rotation and

stock takes.

● Manage alcohol provisions and consumption: negotiating/liaising with suppliers and working with the finance team to ensure we are optimising profit margin.

● Communicate with our owner’s assistants to ensure all preferences are satisfied on board.

● Working alongside the Flight Ops department, managing the department’s leave requests and sick

days.

● Implement, enforce and manage uniform standards within the department.

● Support the operation when required with In-Flight Service for both owners and charter

customers across all fleets.

● Prepare and/or arrange catering for operated flights.

● Ensure the aircraft are clean and prepared for flights.