Global Roving Emergency Head of Support

Background

NRC’s Emergency Response Section (ERS) leads the organisation’s overall capacity to respond to new and emerging humanitarian crises, including through active monitoring, innovation and system development, crisis activation and emergency deployments.

Working across all organisational levels, the ERS provides guidance and capacity to enable established country offices to respond to emerging crises and leads on the establishment of new country start-ups responding to critical humanitarian situations.

The ERS’ multi-disciplinary team of roving emergency experts is backed by a small team of technical leads at head office, focused on ensuring that NRC’s emergency responses are principled, timely, agile and relevant to the priorities of people affected by crises.

Job Purpose

As the Global Roving Emergency Head of Support you will deploy to humanitarian crises to provide overall management of the support function of a Country Office, including HR, Finance, Logistics, Admin & ICT. You will ensure that all support functions are providing high quality and efficient support programme implementation.

What you will do

• Line management for support managers such as Finance, HR & Admin and Logistics (incl. ICT).
• Member of the Country Management Group (CMG).
• Compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirements.
• Facilitate the support function’s strategic input to the development of the Country Strategy and Plan of Action.
• Provide input on operational support in proposal development, and to coordinate and align operational support with programme plans.
• Responsible for ensuring quality support to project implementation.
• Facilitate the Master Support Budget, country level budgets and BPO development, including assess and monitor costs and resource allocation needs.
• Responsible for the strategic development of country structures, technical systems, human resource capacity and allocation.
• Responsible for development of new country specific technical SOPs, guidelines and tools.
• Responsible for organisational learning related to programme support.
• Responsible for technical capacity building of support staff.

Specifically you will

• Ensure support team competency (skills and knowledge) in the implementation of cash-based interventions and market based programmes during emergency, recovery and protracted contexts.
• Provide an enabling environment for the implementation of cash-based interventions, including multi-purpose cash assistance, emergency cash responses.
• Reference to specific responsibilities is outlined in a separate Terms of Reference (TOR) which will be developed for each assignment.

Professional competencies, qualifications and skills required

• Minimum 4 years’ experience from a senior management position in a humanitarian/recovery context.
• Experience from working in complex and volatile contexts.
• Experience in allocation of resources and costs expertise.
• Strong leadership and team management skills.
• Knowledge of market analysis and cash-based interventions.
• Knowledge about own leadership skills/profile.
• Active listening; keeping an open-mind and excellence in analysing information and giving feedback and have a positive attitude toward people.
• Fluency in English, both written and verbal.
• French, Spanish or Arabic language skills are preferable.

Behavioural competencies

• Strategic thinking
• Managing performance and development
• Empowering and building trust
• Managing resources to optimize results

What We Offer

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.

We offer an opportunity to match your career to a compelling cause and a chance to meet and work with people who are the best in their fields.

Female candidates are strongly encouraged to apply and join our work culture that empowers every employee to share ideas and take responsibility: At NRC we think outside the box. We encourage ideas and give responsibility to all employees at all levels, to help solve the complex issues that we face. You will have many opportunities to be heard and take initiative.

We are also looking for people who share our values:

• To be dedicated in what we do;
• To be innovative with our solutions;
• To act as one unified and inclusive team;
• To be accountable to the donors that make our work possible; the people we exist to serve, and to each other… the members of our NRC family.

Additional Information:

Duty Station: Global roving.

Travel: Up to 75%

Duration of contract: 24 Months.

Grade 11 in NRC’s grading structure

Reports to (overall reporting): Head of Emergency Human Resources

Reports to (during deployment): Country Director

Provides supervision to: Defined per deployment

For more information regarding the role, here is the detailedjob description.