Global New Accounts – Customer Service Analyst, Back Office – 6 Month Fixed Term Contract, Brighton Office

This role involves the processing of Netherlands New Applications which customers submit to American Express.

The role is divided into customer servicing and analyst role; supporting customers through the application process as well as processing and analysing the applications.

This includes different administrative tasks as well as servicing customers through virtual communication methods.

Key responsibilities include:

• Deliver outstanding service to our customers!
• Partner with various business areas
• Do what is right by the customer
• Live and breathe the American Express values and brand
• Commit to providing exceptional products, service and experiences for our customers
• Strive to improve our existing ideas in order to find more ways to win
• 08:00am – 16:00pm – Monday to Friday
• 100% Back office role

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Amex Flex:

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

• Fluent in English is required. Additionally, Dutch language desirable but not crucial
• Demonstrate personal excellence by remaining positive in difficult situations
• Display a passion to serve by delivering outstanding service in every interaction with our customers
• The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis
• Strong interpersonal, communication and listening skills
• Strong verbal and written communication skills
• Assertiveness to handle difficult conversations
• Excellent negotiation, influencing and resourcefulness skills
• Analytical and problem-solving skills with strong attention to detail
• Outstanding organizational skills
• Navigate multiple systems and digital tools to service our Customers
• Confidence to work in a virtual environment
• Proven ability to deliver a high productivity and quality work under minimum supervision
• Proficiency in MS Office – Excel, PowerPoint and Word
• Customer service experience with exceptional listening and relationship building skills is an advantage

Why American Express?

There’s a difference between having a job and making a difference.

Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on [email protected].