Global Learning and Development Support Officer

Reporting to: Global L&D Officer, who is also Regional HR Manager, East and Central Africa

Location: Nairobi, Kenya or Kigali, Rwanda

Type of position: L3/S7

Application closing: 7 July 2023

Background

Interpeace is an international organisation for peacebuilding that strengthens the ability of societies to manage conflict themselves in sustainable and non-violent ways. Interpeace designs and delivers its work tailored to each situation in partnership with local partners and communities, based on extensive consultation and research. Interpeace also ensures that the processes of conflict management and change that it supports are integrated at all levels of society including local communities, civil society, government and the international community (we call it a ‘Track 6’ approach).

Interpeace was originally established by the United Nations and remains its strategic partner. Beyond field-based peacebuilding, Interpeace also assists the international community – particularly the UN – to be more effective in supporting peacebuilding efforts worldwide. This includes contributing innovative thought leadership on peacebuilding policies and practices.

Interpeace is headquartered in Geneva and has offices around the world. For more information about Interpeace, please visit www.interpeace.org

Position within the Organization

The Global Learning and Development Support Officer is a member of the Global Operations Unit which encompasses Finance, IT, Administration, Legal, Internal Audit and HR. The Global Operations Unit is led from the Headquarters office in Geneva, although team members are based in different locations around the world.
Under regular supervision from the Global L&D Officer, the Learning &Development Support Officer will coordinate and manage the day-to-day requirements of the learning and development work. They will work closely with subject matter experts, managers, and HR Officers in the field offices to coordinate and support the development and delivery of effective talent development interventions.

Purpose and General Overview

In line with the Global Operations and HR strategy, the incumbent supports the design and the implementation of talent development interventions for the full employee work life cycle. The responsibilities of the Learning and Development Support Officer cover 3 areas: identification of learning needs, program design and program implementation.

Guided by and under the supervision of the Global L&D Officer, within 2-4 years, a successful L&D Support Officer will have:

1. Analysed the professional development needs and developed corresponding action plans to address the most prominent and urgent learning and development needs in the organization.
2. Finalized the design and implementation of Interpeace’s induction programme for new staff members.
3. Developed and rolled-out key trainings to address development needs for staff.
4. Consistently maintained the learning and development records, feedback and reports, and provided innovative solutions to enhance effectiveness of the learning programmes.

Duties and responsibilities

Learning needs

• Following the annual performance review cycle, guide employees to document their development needs in the NaturalHR.
• Support the managers and staff in understanding, assessing and reporting Countries/Programmes/Units/Functions learning needs and priorities, based on the organizational and people strategies.
• Analyse the employee development needs and compile into the annual training needs and plan.

Program Design

• Support the design and development of learning solutions and interventions to the identified needs:
  • Guide the subject matter experts/technical teams to design and develop responsive learning materials for the eLearning platform.
  • Conduct the design and development of the learning interventions including individual staff development requests and eLearning programs.
  • Convert the developed materials using eLearning software and upload them into eLearning platform.
• Ensure consistent and effective design of training programs and materials aligned to the organizational mission and core values.

Program Implementation

• Implement all the L&D development initiatives in a timely and effective manner.

• Supports the delivery of trainings across the organization within defined timeframes:

  • Liaising with internal and external trainers and subcontractors.
  • Organize end-to-end logistical support for all internal and external learning events.
  • Provide technical support to all our staff using the different learning platforms.

• Monitors program implementation, reports progress and provides solutions to enhance effectiveness of the learning programmes.

  • Documents and reports progress on all talent development initiatives.
  • Manage and maintain administrative records regarding external providers, including managing invoices and following up on their implementation.

• Coordinate the onboarding process of new colleagues across the organisation.

Any other duties assigned to them by their line manager.

Qualifications:

Education

• University degree in human resources, education, Learning and development, industrial/organizational psychology, public/business administration, or related field.

Experience

• 3-4 years of experience in learning and development.
• Experience with education, training and instructional design.
• Proficient in the use of Microsoft Office programs, online facilitation tools and any learning technologies (LMS and eLearning tools).
• Experience supporting the development and execution of high-impact learning and development strategies that enhance people and business performance.
• Experience coordinating external suppliers and business units to develop and deliver soft skills and other training.

Competencies

• Proficiency in written and spoken English and French (B2 or above) is a requirement.
• Good knowledge of human resource management theories and principles.
• Intermediate knowledge of key Learning and Development principles, models and practices.
• Basic understanding of the training cycle and the key elements involved in development activity design and delivery.
• Displays a clear passion for learning as a field and has proven experience operating in a dedicated L&D role.
• Ability to deal with confidential information and/or issues using discretion and good judgment.
• Ability to interact with people respectfully and with tact.
• Ability to work in a multicultural environment successfully and to demonstrate gender-responsive and non-discriminatory behavior and attitudes.

Interpeace Competencies

• Collaboration and Weaving
• Communication
• Drive for results
• Adaptability and Continuous Learning
• Respect for Diversity

Interpeace values diversity among its staff and aims to achieve gender equality both through gender parity at all levels of the organisation and promoting a gender dimension in all its work. We welcome applications from women and men, and those with disabilities.