Global Lead Digital Community Hub.

NRC’s global strategic plan for 2022-2025 includes Digital Transformation as a strategic enabler for the organisation and a key element in expanding the reach of our assistance towards the 2030 ambition. To do so, NRC is increasingly adopting digital solutions to drive internal efficiencies as well as provide digital services to the people it serves. Key to all this will be NRC’s ability to secure systems, applications and the data these will process, to ensure privacy, confidentiality and avoid causing digital harm. The Digital Community Hub (DCH) was established to create new channels of communication with people in need, those that are displaced and the communities we serve. Its aim is to broaden community engagement to promote more impactful, informed and evidence-based programming.

The DCH in its simplest form is an information-sharing channel via mobile phones. DCHs are formed in NRC countries as an integrated modality of project delivery, allowing for programmes to access platforms and communication channels to consolidate community engagement over mobile phones using a centralized approach to data capture, engagement tracking, and communication management. The DCH is currently being utilized, at varying stages of development, in 20 NRC country offices around the world.

NRC is now looking for a Project Manager to continue to manage the DCH and to represent the business owner’s needs and perspective, including coordinating with the various key informants and perspective users in defining requirements, feedback, roll out schedules, etc.

What you will do

Reporting to the Global Programme Strategy and Innovation Director, you will be accountable to the DCH Steering Committee and act as the main focal point for the entire organization on the development and deployment of the DCH.

Some of your day-to-day tasks will include;

• Be responsible for the development, follow-up on, and report on Core development and rollout plans in collaboration with the D team.
• Motivate the project team and other stakeholders to deliver high-quality results within the set targets and timeframes.
• Lead the engagement on the Core project with other teams to define requirements, validate assumptions, and test prototypes during development.
• Contribute to the design and implementation of the solution or its components, including hands-on prototyping and testing of features.
• Organise and facilitate key sessions, workshops, and training as required by various project phases, such as requirement gathering, testing, and rollout.
• Communicate progress, report existing and anticipated project challenges, and identify areas of needed support to the Core Steering Committee.
• Escalate blockages and project budget issues to the relative line managers and/or budget holders. .
• Coordinate the establishment of a “budget” for the Core adoption, roll out and maintenance across all offices (country, region and headquarters).
• Act as a focal point for communication with partners, consultants, and service providers.

What you will bring

• At least 5 years of relevant experience with leading IT projects – especially from a
• business perspective.
• Bachelor’s degree in computer science, software engineering, or related subjects, or
• demonstrable expertise in the field.
• Strong managerial skills, both in terms of people management and knowledge of
• project management approaches.
• Knowledge and experience of the humanitarian sector is a distinct advantage.
• Advanced analytical skills and problem-solving attitude.
• Excellent interpersonal and communication skills.
• Capable of operating in an “Agile” environment and high levels of uncertainty.
• Comfortable working remotely within a geographically distributed team.
• Fluency in written and spoken English.
• Demonstrable experience in managing Agile software development projects and an
• in-depth understanding of the software development cycle.
• Skillset to engage with a variety of stakeholders and align points of view in a
• strategic and forward-thinking manner.
• Understanding of cloud infrastructure, SaaS platforms, and web application design
• and architecture.
• Understanding of database systems and data modeling.
• Familiarity with enterprise information systems in general, and especially CRM and
• ERP.
• Skills to moderate requirement conversations and be an active participant in them.
• Excellent presentation and public speaking skills.

Other languages are an asset. We know that you are curious and would like to learn more about this role; please click here to access the full Job Description.

What makes this position attractive?

• A challenging and exciting opportunity with an international team dedicated to advocating for the rights of people forced to flee;
• A chance to lead and direct NRC’s efforts towards a major shift in adopting digital solutions to drive internal efficiencies as well as provide digital services to the people it serves.
• A 24-month full-time contract with the possibility of extension. This application is open to candidates from Oslo, Berlin, London, Brussels and Geneva.
• Salary and benefits according to NRC’s salary scale and terms and conditions in the location of employment.

We are also looking for people who share our values:

• To be dedicated in what we do;
• To be innovative with our solutions;
• To act as one unified and inclusive team;
• To be accountable to the donors that make our work possible; the beneficiaries that we exist to serve; and to each other… the members of our NRC family.

We are happy about early applicants.

ABOUT US

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.

Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.