Global Help desk Intern

Guidewire Software (NYSE: GWRE) is seeking a summer intern to join the Business Technology team as a Global Help Desk Intern.

Guidewire serves a global community of more than 350 insurers of all sizes and lines of business in more than 30 countries. Community feedback enables us to stay at the forefront of what is happening all over the P&C world and to incorporate insights into the design of our platform to be truly customer-centric.

This role will provide key support to the Global Help Desk (GHD) team. Candidate will be involved in system configurations, supporting applications, computer setups, process documentation and other tasks based on departmental need and candidates’ skillset. We are looking for someone who is a proactive quick learner with both independent tendencies and interdependent awareness. This person will be a team-player, and love solving new challenges every day.

Primary Responsibilities

• Assist in working on Global Help Desk tickets and projects such as:
• Documenting current and new processes within the Global Help Desk and IT Teams
• Configuring Windows and Mac hardware for end-users.
• Assisting with new hire setups, hardware inventory, hardware disposal, inventory updates etc.
• Other ad-hoc tasks related to our Global Help Desk team’s needs

Your Skills And Experience

• Pursuing final year or completed BS in Computer Science, Computer Engineer, or MIS
• Experience with Windows 10 and/or OS X and MS Office applications
• Zest to learn and ramp up on new technologies
• Ability to rapidly absorb new technologies and have the desire to work in a fast-paced environment
• Excellent verbal and written communication and interpersonal skills.
• Collaborative work ethic and a team-player at heart
• Demonstrated problem solving skills.
• Have agile, systematic problem-solving approach, coupled with strong interpersonal skills and a sense of ownership and drive

What To Expect

• Deepen understanding of ITIL processes and ticketing systems
• Exposure to imaging Windows and Mac hardware.
• Functional experience with ticketing systems and reporting.
• Develop proficiency in commonly used applications such as Microsoft Excel, Word, and PowerPoint
• Opportunities to collaborate and work closely with Engineers and Technicians as well as with the wider Business Technology team.

The ideal candidate will share our core values: COLLEGIALITY, INTEGRITY, and RATIONALITY.

Collegiality – We value strong teams. We work together as professional equals. We strive to continuously improve our processes and make realistic assumptions to maintain a reasonable work-life balance. We are trusted to manage our own time. We value ideas, not titles. We welcome and consider contrary opinions.

Integrity – We insist on honest relationships with customers, prospective customers, partners, investors, and each other in everything that we do.

Rationality – We communicate through clear arguments. We decide carefully based on factual evidence. We like calm, systematic, thoughtful solutions. We believe in testing. We never assume that we’re building software the “best” way, and continuously seek to improve our processes.

About Guidewire

Guidewire exists to deliver the industry platform that P&C insurers rely upon to adapt and succeed in a time of accelerating change—and to ensure that every customer succeeds in the journey. We provide the software, services, and partner ecosystem to enable our customers to run, differentiate, and grow their business.

Guidewire InsurancePlatform is the P&C industry platform that unifies software, services, and partner ecosystem to power our customers’ business. InsurancePlatform provides the standard upon which insurers can engage their customers, optimize their operations, drive smart decisions, and innovate quickly. We are privileged to serve more than 350 P&C insurers in 32 countries. We invest heavily in R&D to build a technology platform that combines three elements—core processing, data and analytics, and digital engagement—to enhance insurers’ ability to engage and empower their customers and employees.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.

Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, including the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it’s applicable to the position.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

CONSENT and ACKNOWLEDGEMENT

By clicking the submitting your application on the following page:

• You consent to Guidewire collecting, retaining, disclosing and using your Personal Data as outlined above, and to its transfer of your Personal Data outside the country where you live or work, and/or to third parties for the above purposes.
• In the event that you submit any Sensitive Personal Data, you explicitly consent to Guidewire collecting, retaining, disclosing and transferring your Sensitive Personal Data on the terms and for the same purposes as described above in relation to Personal Data.
• You acknowledge that you have the right to access your Personal Data and Sensitive Personal Data at any time and have the right to correct any errors.
• You acknowledge that your Personal Data will be retained for up to 24 months.