GFPREQ01917 – Consultancy Service to digitalize community referrals directory for social and legal support structures

NB: The full document can be accessed from the Kenya Red Cross Society Website. Use link below:

https://www.redcross.or.ke/uploads/tenders/pr922022GFPREQ01917GFPREQ01917-ConsultancyServicetodigitalizecommunityreferralsdirectoryforsocialandlegalsupportstructures.docx

KRCS seeks the services of a consultant to digitalize Community referral directory for legal and social support structures at the county and community level. The consultant will digitalize the referral directory that will enhance knowledge on the rights of people living with HIV(PLHIVs), adolescents’ and young people (AYPs), Key populations (KPs) and other vulnerable populations to understand where to access social and legal support services as well as improve access to justice in real time.

2.1

Purpose

To respond to this intent, KRCS is seeking to recruit a qualified and experienced consultant for a short-term contract to support in digitalization of community referral directory for legal and social support structures. The consultant will digitalize referral directory focusing on social support structures on provision of social assistance, access to economic, social support and provision of livelihood support to individuals. The specific support includes and not limited to the following;

• Cash transfers and conditional cash transfers, Food Subsidies, Direct Feeding Programs, School-Based Food Programs, social Health Insurance (NHIF&NSSF), Microfinance.
• Foster home for children with disability.
• Nutrition, Reproductive Health, WASH, Livelihood and Child sponsorship,
• Shelter and care, Child protection and Education and rescue centers
• Household Empowerment strengthening
• Psychosocial support Counselling and referrals including for FGM related issues.
• Safeguard and protect the rights and welfare of children.
• Orphans and vulnerable populations (OVC) support, young girls’ empowerment and child sponsorship.
• Health services for OVCs and Mental health support.
• Scholastic support for vulnerable children.

The legal support structures include provision of legal information, linkage and referral for legal support, link to pro bono services, legal counselling, litigation and legal representation. This includes but not limited to;

• GBV prevention and responses initiatives.
• Integrated services for SGBV survivors
• Support for GBV survivors, psychosocial Support
• Linkage to safe house and, temporary shelters for GBV survivors.
• Rehabilitation of non-custodial offenders.
• Harm reduction referrals.
• Collection of specimens for screening for GBV.
• Alternative Community dispute and conflict resolution.
• Support for legal aid and litigation

The consultant will digitize the referral directory documents and provide the resources required for each stage by creating a one-stop shop to ensure easier access and use for all persons in need of the legal and social support information and services.

2.2 Objectives of the Consultancy

The Overall Objective of the Consultancy is the digitization of the community referral directory for legal and social support structures. The Social support structures includes the provision of social assistance, access to economic, social support and provision of livelihood support. The legal support structures include provision of legal information, linkage and referral for legal support, link to pro bono services, legal counselling, litigation and legal representation in the 47 counties of Kenya

The Specific Objectives of the consultancy include the following:

1. Define the current referral system, and the current tools being used to strengthen the legal and social support system.
2. Devise a system to ensure direct access to information or resources on where users may gain specific services within the community and at the county level in all 47 counties.
3. Map the services to be provided by the participating stakeholders and show the links of the services.
4. Provide an opportunity for users to give feedback on any bottlenecks or loopholes that may be experienced in the use of the referral directory.
5. 1. Expected Outcomes of the digitalized community referral directory

The digitized referral directory will provide the following:

1. Provide direct access to resource areas referenced in the referral directory to ensure access to all service providers within the community actors that can provide assistance.
2. A method to analyze the number of persons making use of the referral directory in order to collect data on its use, in line with the Data Protection Act.
3. An administration panel for the system administrators to update and access the system’s database.
4. Referral Map and Directory to be adopted nationally in Kenya after digitization.

2.4 Scope of work

The consultant will be mandated to digitalize community referral directory for legal and social support structures focusing on social assistance, access to economic, social support and provision of livelihood support while the legal support structure will focus on provision of legal information, linkage and referral for legal support, link to pro bono services, legal counselling, litigation and legal representation

The consultant will use the existing database developed through the sub recipients working with KRCS under the Global funds HIV Grant and ensure provision of additional information that might not have not been included in each of the counties. The consultant will also be expected to include information for other counties not included in the existing database as what is in the existing data base is only a guide to ensure holistic social and legal services are included and digitalized in the referral directory.

2.5 Duration of the assignment

The assignment should be completed within 20 consecutive working days after signing the Agreement, including inception report, review of relevant materials, development of drafts and review and finalization of the referral document and referral map.

2.6 Deliverables

The key deliverables for the assignment are as follows:

a) Inception report, prepared after an inception meeting with final work plan and timelines as agreed on with KRCS

b) The digitized system on the use of the referral directory with an opportunity for users to give feedback on any bottlenecks or loopholes that may be experienced in the use of the referral directory.

c) Referral documents and all other materials related to this assignment

2.7 KRCS Deliverables

KRCS shall avail relevant reference materials, review drafts and provide comments to the consultant to finalize the digitized referral directory. The roles will be further defined at an inception meeting.

2.8 Qualification of the consultant

a) Functional Competencies:

I) Expert knowledge on Management of Systems;

ii) Knowledge of the national GBV situation and its management challenges;

iii) Extensive knowledge and understanding of sexual reproductive health and rights (SRHR)

iv) Experience in conducting research and desk reviews;

vi) Excellent ability to write and articulate issues in a concise language;

vii) Advanced Degree in one of the following:

a. Computer Science

b. Information technology

c. Management information systems

All Bidders are required to meet the following minimum requirements in order to qualify for submission of their proposal:

1. Previous experience in similar assignments.
2. Capability of the assessment team: Team member(s) shall relevant experience as stated above.
3. Attachment of all supportive documents with the technical proposal is required.

2.9 Application Requirements

Application materials shall include:

• A written response to this TOR in terms of a proposal detailing the technical understanding of the task, proposed methodologies of execution of the assignment, expected activities and deliverables, proposed work plans with schedule, and financial bids. See Annex 1
• Detailed CVs of all professional (s) who will work on the assignment. If there is more than one consultant on the proposed team, please attach a table describing the level of effort (in number of days) of each team member in each of the assignment activities. See Annex 3.
• Professional references: please provide at least three references from your previous clients and full contact details of the referees