Concentrix
Job description
German Speaking – Customer Service Advisor – Social Media
In a world full of average, we stand out!
Do you have a passion for fashion? Want to work for one of the world’s fastest growing retail chains?
We are offering a fantastic opportunity to join our team. As an Inbound Social Media Advisor, you’ll be working on behalf of the global clothing brand, talking to customers and maximizing opportunities to showcase their products and services. Making great experiences happen for customers is your top priority, which means you’ll do whatever it takes to make sure each customer gets the top-notch service they deserve, every time.
The Role
You will be responding to customers via email and social media by helping them with any problems or questions they may have. You will have your customer service radar switched on and be ready to maximize opportunities to showcase products. In order to give our customers, the best experience we need to be on hand to answer their questions and queries.
With this in mind, a degree of flexibility is required. Our office is open 9am – 12 Midnight Mon-Sun – you will work 40 hrs. per week and get your Rota 4 weeks in advance! Perfect if you like to plan!
A 20% uplift in hourly rate will also be applied if you are working after 10pm.
What can we offer you?
· Work from home in the UK
· Salary: £8.91 per hour
· 28 days holiday per year plus an extra day for each year you stay! (up to 5yrs)
· Get up to 80% discount on your mobile phone tariff!
· Fortnightly pay.
· A bright, modern, place to work with excellent staff facilities
· Onsite café, juice bar, gym & yoga room
· Benefits and discounts with local and national suppliers
· Develop your career in a global company of over 225,000 employees across more than 40 countries
· And much more!
Essential Experience
· 6 months in Customer Sales or Customer Service
· Fluency in written & spoken English/German
What you need?
· This is a customer led role, so previous experience of working in a customer service role is ideal. Telephony experience is an advantage, but not essential.
· Exceptionally customer focused
· Computer literate and ability to navigate around a computer system
· Committed to resolving customer queries
· Good telephone manner
· Excellent interpersonal, communication and listening skills
If you want to start a new and exciting career in the social media world, please register your interest by applying below.
To apply for this job please visit www.linkedin.com.